Manager, Payroll Operations

Requisition ID: 239241



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Purpose

Responsible for leading and managing a team of Payroll Analysts in completing activities related to the payroll processes. This role acts as an escalation point in processing ROE Data resolving inquiries through the Case Mangement system employee claims leave data discrepancies/errors and ensures all activities are complete in accordance with the Banks policies and procedures and standard regulations.

Accountabilities

Leads and drives a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships systems and knowledge

Provides day-to-day guidance to Payroll Analysts on the proper usage of the case management systems to drive accurate effective and efficient responses to inquiries from internal and external partners regarding Time & Payroll policies and procedures.

Leads and manages the team of Payroll Analysts in assisting with activities related to the payroll and time processes

Facilitates the completion of the Record of Employments (ROEs) on a bi-weekly or as needed basis

Facilitates with the investigation of time/leave data discrepancies/errors resolves errors as required

Holds self and team accountable for ensuring the accurate administration remittance and reporting of payroll related activities in compliance with relevant employment standards and legislations

Provides leadership guidance and prioritization for all activities

Provides expertise on matters related to payroll and time resolves escalated medium risk inquiries or concerns

Seeks opportunities to improve/enhance payroll processes and delivery provides insights and recommending solutions to Sr. Manager Payroll

Assist with managing the bi-weekly payroll process using the SAP Payroll System on an as needed basis

Completes month-end and year-end closings and respective summary reporting on an as needed basis

Understands how the Banks risk appetite and risk culture should be considered in day-to-day activities and decisions

Creates an environment in which his/her team pursues effective and efficient operations within his/her respective areas while ensuring the adequacy adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk regulatory compliance risk AML/ATF risk and conduct risk including but not limited to responsibilities under the Operational Risk Management Framework Regulatory Compliance Risk Management Framework AML/ATF Global Handbook and the Guidelines for Business Conduct

Builds a high performance environment and implements a people strategy that attracts retains develops and motivates their team by fostering an inclusive work environment; communicating vison/values/business strategy and managing succession and development planning for the team

Reporting Relationships
Primary Manager: Sr. Manager Payroll
Direct Reports: Payroll Analyst

Dimensions

Manages 3 to 6 direct reports
Assist with the accurate and timely processing of payroll and time related activities
Manages support of HR Systems including: WorkForce System Case Management Systems SAP Payroll SAP SuccessFactors ()
Ensures business continuity for accountabilities under purview ensuring coverage 5 days/week in assigned schedules (EST)
Significant volume of transactions
Services a global community and responds within SLAs timeframe
Ensures activities are in compliance with relevant employment standards and legislations

Education / Experience

2 to 5 years of prior experience in a supervisory for leadership role
Post-secondary degree in Business or Human Resources or pursuing education in related field
Prior customer service is an asset
Knowledge of HR foundations
Deep understanding of Bank policies and procedures
Strong knowledge of organizational structure and complexity
People leadership skills including mentoring and training
Strong verbal & written communication skills (English/Spanish) - Required
Proven teamwork capabilities; strong relationship management and interpersonal skills
Strong planning and organizational skills
Strong and very solid analytical skills problem solving critical thinking and detailed oriented.
Advanced knowledge of Excel and proficient knowledge of Power Point and Word.
Ability to deal with conflict resolution and different personalities
Attentive to details and deadlines; ability to manage multiple initiatives
Must exhibit good judgment and authority along with skills to provide solutions and expertise

Working Conditions
Work in a standard office-based environment; non-standard hours are a common occurrence. Limited travel domestically.

Location(s): Colombia : Bogota : Bogota

Scotia GBS is a Scotiabank Group company located in Bogota Colombia created to support different processes of the Bank and the development and execution of its global services strategy in 15 countries in the Americas. It is composed of 7 service units. We offer an inclusive positive work environment and competitive benefits.

At ScotiaGBS we value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at ScotiaGBS; however only those candidates who are selected for an interview will be contacted.