Job Opportunities Manager, National Catastrophe Response Team
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job ID:9520
Working Business Language: This role is considered a head-office role and will be required to communicate with internal and external stakeholders across Canada where the primary business language for this role is such the successful candidate must be fully proficient in English.
Salary: At Wawanesa salary is only one component of a holistic comprehensive and competitive offering that we provide to our addition to salary full-time and part-time permanent employees are eligible for an annual bonus plan leave of absence top-up programs and provided with generous vacation time personal days premium free benefits and pension plan.
The salary offered for this role is determined with consideration to various factors including but not limited to: your work location local labour market conditions external market salary data internal pay equity and the knowledge skills experience and anticipated proficiency in the role. The salary offered is estimated to be within the following range: $100 000- $150 000. Candidates with salary expectations outside of the range are still encouraged to apply.
About Us
At Wawanesa were proud to offer a hybrid work environment that offers flexibility to our employees in balancing in-office (2 days per week OR 15 hours per week in a Wawanesa office) and remote work.You may work from any of the following locations: Winnipeg MB; Wawanesa MB; Vancouver BC; Calgary AB; Edmonton AB; Lethbridge AB; Toronto ON; Kitchener ON; Thunder Bay ON; Ottawa ON; Montreal QC; Moncton NB; Dartmouth; NS.
The Wawanesa Mutual Insurance Company (Wawanesa Mutual) founded in 1896 is one of Canadas largest mutual insurers with over $3.5 billion in annual revenue and assets of $10 billion (CAD). Wawanesa Mutual with its National Headquarters in Winnipeg is the parent company of Wawanesa Life which provides life insurance products and services throughout Canada and Western Financial Group which distributes personal and business insurance across Canada. Wawanesa proudly serves more than 1.7 million members in Canada and we are home to more than 3600 employees distributed across the Canadian regions and communities where we operate. We give back to organizations that strengthen communities donating more than $3.5 million annually to charitable organizations including over $2 million annually in support of people on the front lines of climate change. To learn more visit .
We are currently looking for dedicated driven and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience and advancement on a growing team.
Job Overview
The Manager National Catastrophe Response Team contributes to Wawanesas goal of delivering an exceptional and consistent claims service experience. As the Manager National Catastrophe Response Team you will provide oversight and direction to ensure optimal response to catastrophe (CAT) events and to maintain excellent customer service expectations.
Job Responsibilities
- Lead Wawanesas response to CAT events including direct management of events on behalf of affected regions.
- Deliver exceptional customer service throughout all CAT operations.
- Build and maintain strong relationships with the National CAT Team and regional claims operations.
- Provide technical and operational support to CAT team members.
- Identify and address training and development needs within the department.
- Conduct quality assurance file reviews and implement Claims Performance recommendations.
- Participate in recruitment and selection of new CAT team members.
- Oversee development and rollout of CAT-related training programs across regions.
- Ensure compliance with Provincial Workplace Health and Safety regulations.
- Review and approve reserves and payments exceeding team authority levels.
- Provide ongoing management-level reporting on CAT losses (e.g. close-out rates cycle-time reviews).
- Analyze CAT Post Assessment Forms and apply lessons learned for continuous improvement.
- Stay current with property repair procedures materials and industry trends.
- Conduct performance and salary reviews for CAT Team Supervisors.
- Travel as required to CAT events and team locations.
- Perform other duties as required.
Qualifications
- Minimum 10 years of experience in Property Claims including CAT adjuster experience.
- 5-7 years of people management experience.
- College diploma or university degree (equivalent experience may be considered).
- CIP designation or actively working toward it is preferred.
- Strong proficiency in XactAnalysis and Xactimate.
- Excellent time management and organizational skills in a fast-paced environment.
- Solid understanding of Provincial Workplace Health and Safety regulations.
- Exceptional written and verbal communication skills.
- Strong analytical and problem-solving abilities.
- Proven ability to foster teamwork and collaboration.
- Experience with ClaimCenter is an asset.
- Valid drivers license with a clean driving record.
- Ability to travel within Canada.
- Bilingualism in English and French is considered an asset.
Wawanesa is proud to be one ofManitobas Top Employers a Kincentric Best Employer in Canada and a Forbes Best Employer in Canada recognizing an exceptional place to work!
Diversity Equity Inclusion& Belonging
At Wawanesa we are committed to Diversity Equity Inclusion and Belonging (DEIB) and believe that our strength lies in the diversity of our people this is supported by having a representative workforce.
We welcome applications from all qualified candidates including racialized persons women Indigenous Peoples persons with disabilities members of the 2SLGBTQIA community gender-diverse and neurodiverse individuals and anyone who can contribute to the further diversification of thought and ideas.
We aim to ensure our recruitment process is accessible to all candidates. If you require accommodations during any stage of the recruitment process please reach out in confidence to .
All Wawanesa job applicants are subject to Wawanesas .
Required Experience:
Manager
Key Skills
- Anti Money Laundering
- Machine Shop
- B2C
- Account Management
- Bus Driving
- Administration Support
About Company
Wawanesa Insurance offers affordable rates for homeowners, home, renters, car insurance and more in the U.S. Get a free insurance quote online to see how much you can start saving!
