Associate Specialist

Its fun to work in a company where people truly BELIEVE in what theyre doing!

Job Description:

Ingram Micro is a leading technology company for the global information technology ecosystem.

With the ability to reach nearly 90% of the global population we play a vital role in the worldwide IT sales channel bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts.

Our market reach diverse solutions and services portfolio and digital platform Ingram Micro Xvantage set us apart

Key Responsibilities:

Pre-Sales Solutioning & Design

• Engage with customers channel partners and OEMs to gather business and technical requirements.
• Design and propose end-to-end network and security solutions across multi-vendor environments (Juniper Ruckus Aruba Cisco and Firewalls) for Routing Switching Wireless SD-WAN and Network Automation.
• Prepare accurate Bill of Materials (BOM) High-Level Designs (HLD) and Low-Level Designs (LLD) based on customer requirements.
• Conduct Proof of Concept (PoC) product demos and technical presentations.
• Perform wireless heatmapping and site surveys to ensure optimal coverage capacity and performance.
• Design and recommend firewall solutions for perimeter security segmentation VPN and threat prevention.

RFP Technical Compliance & Documentation

• Work on RFPs ensuring complete technical compliance with requirements.
• Prepare detailed compliance matrices cross-references and deviation lists where applicable.
• Collaborate with sales and bid teams to prepare winning technical proposals aligned with customer needs.

Troubleshooting Support & Technical Advisory

• Provide top-level troubleshooting and optimisation support for critical network and security issues.
• Recommend lifecycle management upgrades and optimisation strategies.

Product Training & Enablement

• Deliver product training sessions for customers channel partners and internal teams on Juniper Ruckus Aruba Cisco and Firewall solutions.
• Create training materials presentations and technical guides to support knowledge transfer.
• Stay updated on the latest vendor certifications features and updates to provide relevant training.

Technology Expertise

• Configure and demonstrate platforms such as Juniper Mist Aruba Central Ruckus SmartZone Ruckus Cloudpath and Firewall solutions (e.g. Palo Alto Fortinet Juniper SRX Cisco Firepower).
• Deep knowledge of Routing & Switching protocols (OSPF BGP MPLS VXLAN EVPN) and Wireless architectures.
• Familiarity with Traditional and Fabric Network Technology SDN Network Automation and integration with management platforms.
• Knowledge of Infra services like DNS DHCP NTP and RADIUS and TACACS.

Documentation & Knowledge Sharing

• Maintain technical documentation including customer requirement documents HLDs LLDs implementation guides and network diagrams.
• Conduct knowledge transfer sessions for internal teams partners and customers.

Industry Awareness

• Stay updated on emerging networking and security trends competitive products and vendor roadmaps.
• Provide technical inputs for RFP/RFI responses.

Required Skills & Experience:

• Bachelors degree in computer science BCA B-TECH or related field.
• Minimum 34 years of hands-on experience with the major vendors (Juniper Aruba Ruckus Cisco) and Firewall solutions.
• Strong knowledge in Routing Switching Wireless SD-WAN and Firewall architectures.
• Experience in solution designing BOM preparation heatmapping firewall solutioning product training RFP working technical compliance and cross-reference creation.
• Practical deployment experience with Juniper EX/QFX Aruba CX Ruckus ICX and enterprise firewall solutions.
• Good knowledge of Juniper Mist Aruba Central Ruckus SmartZone and Cloudpath.
• Relevant certifications preferred (JNCIA ACA RASP CCNA NSE or equivalent).
• Excellent communication presentation and customer engagement skills.
• Proven track record working with OEMs channel partners and customers.
• Ability to work independently and in collaboration with sales and technical teams.

Good to Have:

• Knowledge of Enterprise and data centre networking.
• Exposure to advanced security solutions such as NAC DLP and SIEM integration.