Regional Service Operations Manager South
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Regional Service Operations Manager - South
Are you ready to bring your field service and leadership experience to our team at ASSA ABLOY Entrance Systems We are looking for a Regional Service Operations Manager to join our team supporting our engineers across the South of the UK. While the role is regionally based this role will require frequent travel to our Sheffield office to help you stay connected with the wider team.
What would you do as our Regional Service Operations Manager
As our Regional Service Operations Manager you will be the main point of contact for both internal teams and customers. Reporting to the Head of Service you will take ownership of the field operations team in the South ensuring that everything runs smoothly safely and that we meet the business targets and ensure customer satisfaction.
You would also be responsible for:
- Championing Safety: Promoting our safety culture by conducting regular site inspections leading toolbox talks and coaching Engineers to ensure alignment with health and safety policies and legal requirements.
- Developing your Team: Managing and developing your Service Engineers working with the planning team to assign workloads based on skills conducting performance reviews and fostering a stable high-performing team aligned with company values and KPIs.
- Operational Excellence: Driving operational excellence by collaborating with the Head of Service monitoring key KPIs (e.g. PPM utilisation billability) handling customer claims and maximising revenue through proactive service initiatives.
- Leading with Impact: Leading and empowering the team by holding regular meetings reviewing performance and salaries supporting recruitment and training and cultivating a collaborative customer-focused culture.
- Using data to guide decisions: Tracking and analysing performance by defining KPIs using data-driven insights to guide decisions preparing reports and working closely with leadership to align invoicing service levels and team development with business goals.
The skills and experience you need
We are looking for someone who:
- Has proven Service management experience and a supportive leadership style.
- Ideally has a strong technical knowledge of the service industrial door market.
- Can communicate clearly and effectively across all levels of the organisation.
- Is well-organised and able to prioritise key objectives.
- Demonstrates value-based leadership contributes to team goals and fosters a high-performing collaborative culture.
- Is self-driven results-oriented open to challenge and capable of envisioning and adapting to change.
What we offer
Were passionate about providing amazing opportunities and benefits so you can grow and progress a lifelong career with us heres what we have to offer:
- Learning and career development opportunities whether its online learning management training or enhancing your skills.
- A competitive salary and incentive schemes.
We review applications regularly so dont wait!
We are building diverse inclusive teams and encourage applications from everyone who can see themselves working with us. To make sure your personal data is safe we do not look at any applications sent by email or post. If you have any questions about the role or the process email Giulia Virde at
Lets create a safer and more open world together!
To find out more about us visit
We are the ASSA ABLOY Group
Our people have made us the global leader in access return we open doors for them wherever they go. With nearly 63000 colleagues in more than 70 different countries we help billions of people experience a more open world. Our innovations make all sorts of spaces physical and virtual safer more secure and easier to access.
As an employer we value results not titles or backgrounds. We empower our people to build their career around their aspirations and our ambitions supporting them with regular feedback training and development opportunities. Our colleagues think broadly about where they can make the most impact and we encourage them to grow their role locally regionally or even internationally.
As we welcome new people on board its important to us to have diverse inclusive teams and we value different perspectives and experiences.
Required Experience:
Manager
Key Skills
- Business Development
- Company Policies
- Customer Service
- Financial Performance
- Revenue Growth
- Oversight
- Regional Sales
- Account Management
- Project Management
- Product Line
- Ensure Compliance
- Human Resources
- Procedures
- Sales Goals
- Direct Reports
