Customer Relations Consultant
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Job Location:
Sydney Olympic Park - Australia
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Department:
Job Summary
SIXT Australia is on the lookout for 2x Part Time Customer Relations Consultants (19 hours per week) based in Sydney. This is a hybrid opportunity working from home and our offices in Sydney CBD and Sydney Olympic Park.
As a Customer Relations Consultant youll be the face of SIXTs commitment to outstanding customer service. Youll handle a variety of customer enquiries and complaints with professionalism and empathy ensuring every interaction meets our service standards. Working closely with internal teams and franchise partners youll help turn challenges into positive experiences and support SIXTs reputation for excellence.
YOUR ROLE
Your key responsibilities will include:
- Respond to customer enquiries complaints and requests across phone email social media and written correspondence ensuring timely and professional resolution.
- Maintain accurate records of all customer interactions and outcomes supporting operational efficiency and compliance.
- Collaborate with internal teams and franchise partners to resolve issues and deliver seamless customer service.
- Identify recurring issues and trends providing feedback to improve processes and service quality.
- Monitor and respond to customer feedback on public channels upholding SIXTs reputation for service excellence.
- Support achievement of customer satisfaction and service quality KPIs.
- Promote and maintain SIXT standards safety practices and core values in all interactions.
YOUR SKILLS
- Communication & Interpersonal Skills: Deliver clear professional responses and build positive relationships with customers colleagues and franchise partners.
- Problem Solving & Conflict Resolution: Assess situations resolve enquiries and complaints efficiently and handle challenging interactions with sound judgment.
- Time Management & Adaptability: Prioritise tasks manage competing demands and work flexibly across different responsibilities.
- Integrity & Technical Skills: Uphold SIXTs values and use computer-based systems confidently.
As part of our recruitment process successful applicants will be required to complete a National Criminal History Check. Please note that all candidates will need working rights in Australia.
WHAT WE OFFER
At SIXT we arent just about discounts (although you do get these too). We offer benefits to help make work and life just right for you!
- Progressive flexibility leave and well-being benefits to balance all of lifes priorities.
- Travel discounts on SIXT car rental cruises and accommodation at our award-winning NRMA Holiday Parks and Resorts.
- Complimentary myNRMA Rewards membership including free Roadside Assistance & discounts on groceries movie tickets gift cards gym memberships attractions restaurants and much more
- Discounts on a range of NRMA personal insurance products including car home & travel
- Grow progress or relocate your career and move around the NRMA Group or different locations with us.
Were for inclusion diversity and representing the customers and communities we serve. Thats why we welcome applications from First Nations people with disability those from diverse cultural backgrounds people of all genders members of the LGBTQI community and anyone else who wants to be part of our team.
Ready to rev up your career and be the driving force behind going the extra kilometers with our customers We cant wait to see your application! Apply now or visit our careers site to find out more. Join Team Orange today!
Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. The NRMA is not responsible for any fees related to unsolicited resumes.
Remote Work :
No
Employment Type :
Part-time
Key Skills
- Revenue Cycle Management
- Marketing
- Public Relations
- Algebra
- MailChimp
- Media Relations
- Social Listening
- Relationship Management
- Customer relationship management
- Medicare
- Public Speaking
- Writing Skills
About Company
With properties in some of Australia’s most iconic locations, NRMA Parks & Resorts provide accommodation that suits every budget and style – from campsites to luxury resorts. We connect holidaymakers with over 50 incredible natural destinations that offer more than a change of scenery ... View more
