Director of Safety and Performance Improvement

The Contra Costa County Health Services Department is seeking a qualified individual for one (1) vacant Director of Safety and Performance Improvement position at Contra Costa Health Plan (CCHP) located in Martinez California.

Contra Costa Health Plan (CCHP) is a federally qualified state-licensed and county-sponsored Health Maintenance Organization (HMO) serving Contra Costa County in the East Bay of the San Francisco Bay Area. Established in 1973 CCHP became the first county-sponsored HMO in the United States.

CCHP is committed to the delivery of high-quality and equitable healthcare services to our culturally and linguistically diverse members. The Quality Improvement and Health Equity Transformation Program (QIHETP) is designed to measure monitor evaluate and enhance the quality and safety of healthcare servicesensuring not only the equitable delivery of care but also the achievement of equitable health outcomes for all members.

• Has an excellent management communication styleboth verbally and in writing
• Works effectively as a team member and communicates clearly and professionally across teams departments and stakeholders
• Is a quick learner effectively prioritizes situations as they arise responds to urgent requests in a timely manner and thrives in a fast-paced environment with multiple demands
• Has in-depth knowledge of quality improvement health equity NCQA standards HEDIS CMS Stars and other healthcare performance measures
• Accurately applies knowledge of principles and practices of regulatory standards and requirements related to quality improvement and managed care

• Directing the Quality and Health Equity Department with a focus on improving quality of care advancing health equity and ensuring member-centered outcomes
• Overseeing QIHETP including the work plan and related initiatives
• Managing and directing:
  • Measurement Analytics Reporting and Data Sharing
  • Performance Improvement Projects (PIPs)
  • Population Health Management strategies and portfolio
  • Patient Safety Activities and projects
  • Provider collaboration and engagement on quality and equity
  • Healthcare Effectiveness Data and Information Set (HEDIS) and CMS Stars performance improvement
• Ensuring that the Quality Improvement Program adheres to NCQA the Department of Health Care Services (DHCS) the Department of Managed Health Care (DMHC) and the CMS Stars Title 22 and other accrediting agencies compliance standards

• You will lead a department that is central to the mission of advancing quality and equity in healthcare
• This is a dynamic work environment where you can shape the organizations quality improvement and health equity strategies
• You will be part of something that has a direct and lasting impact on members health outcomes
• Every day is different with opportunities to engage across multiple teams providers and community partners
• You will serve the community and help eliminate health disparities in Contra Costa County

• Balancing multiple priorities projects and regulatory requirements simultaneously
• Leading staff and departments through organizational and regulatory change in a fast-paced environment
• Navigating complex accreditation and compliance standards while advancing innovation and equity initiatives
• Adapting to evolving state and federal requirements including CalAIM and D-SNP readiness

• Innovative Problem Solving: Identifying and analyzing problems to propose new approaches
• Legal & Regulatory Navigation: Interpreting and ensuring compliance with laws regulations and accreditation standards
• Professional & Technical Expertise: Applying knowledge of NCQA HEDIS MCAS quality methodologies and equity frameworks
• Visionary Leadership: Building a shared vision for quality and equity and acting as a catalyst for change
• Leveraging Technology: Using technology and analytics to drive performance improvement
• Strategic Thinking & Perspective: Evaluating immediate actions in the context of achieving long-term objectives

Education: Bachelors degree in nursing business administration or other healthcare related field.

Experience: Five (5) years of full-time (or its equivalent) experience performing duties related to continuous quality improvement and at least one (1) year must been at a supervisory or lead level.

Substitution: A Masters degree in one of the above noted fields may be substituted for two (2) years of qualifying experience. No substitution is permitted for the required supervisory or lead level experience.

Desirable Qualifications:

• Additional supervisory experience
• Experience with various statistical analyses and methods

1. Application Filing and Evaluation: All applicants must apply online at and submit the information as indicated on the job announcement by the final filing date. Applicants will be required to complete a supplemental questionnaire at the time of application. Applications will be evaluated to determine which candidates will move forward in the next phase of the recruitment process.
2. Structured Interview: Qualified candidates will be invited to a structured interview. The Structured Interview will measure candidates competencies as they relate to the the Structured Interview candidates must achieve an average passing score of 70% or higher on each of the Structured Interview competencies as well as an overall passing score of 70% or higher. These may include but are not limited to: Legal and Regulatory Navigation Visionary Leadership Building and Maintaining Relationships Innovative Problem Solving and Strategic Thinking & Perspective. (Weighted 100%)