RMC & Tunnel Operations Team Leader (Roads O&M)
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Job Summary
We are seeking skilled and experienced Roads Management Centre (RMC) and Tunnel Control Room Team Leaders to join our team in Doha this critical role you will be responsible for managing the Roads and Tunnels Operations activities for one of the operational zones of Qatar ensuring the safe efficient and effective management of traffic. Note: this role is shift based to support 24/7/365 operations of the RMC and Tunnels Control Rooms.
Key responsibilities include:
- Manage the RMC and Tunnels zonal operations to achieve the performance SLAs for network corridor junction and incident management
- Identify performance improvement opportunities for congestion incident and major event traffic management
- Line management responsibility for the RMC/Tunnels Operators in the shift team
- Coordinating operations with key stakeholders such as Drainage Management Centre Ministry of Interior Baladiya and Hamad Medical Corporation to safely manage incidents and events
- Ensuring RMC and Tunnels Operators are following Standard Operating Procedures emergency plans and severe weather response plans where applicable
- Regularly updating the RMC Supervisor during escalated events and incidents that RMC and Tunnels Control Rooms are managing or supporting
- Monitoring SCATS and ATMS interventions and liaising with the SCATS engineering team to manage short term congestion and corridor performance recovery following incidents and manual interventions
- Ensuring equipment faults or availability that are impacting operations are reported to the RMC Supervisor immediately
- Ensuring incident detection monitoring and response are achieving performance SLAs
- Supporting the delivery of the RMC daily reports major incident reports and monthly performance reports
- Coaching and training Operators where necessary and supporting individual performance improvement
- Managing the coordination of emergency works with zonal and strategic highways framework contractors
- Ensuring traffic management response plans and DMS messaging plans are set and removed in accordance with scheduled traffic diversion plans (TDP) and supporting major events
- Support the regular review and update of standard operating procedures and response plans
- Staying updated on industry best practices and innovative technologies in roads operations
- Monitoring operator compliance with health safety and environmental regulations in the RMC and Tunnel Control Rooms.
Qualifications :
- Bachelors degree or Diploma
- Minimum of 5 years experience with a minimum of 3 years of Traffic Operations and Control Room experience
- Experience operating traffic and tunnel control room systems (Genetec SCATS ATMS SCADA etc.)
- Strong knowledge of road infrastructure maintenance and operations particularly in Qatar or the Middle East region
- Strong analytical and problem-solving skills with attention to detail
- Proficient in MS Office Suite and relevant road management software
- Excellent communication and stakeholder management abilities
- Knowledge of Qatar or Middle East road standards and regulations
- Ability to work effectively in a multicultural environment
- Proficiency in English required proficiency in Arabic is desirable
Additional Information :
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Problem Management
- ISO 9001
- Process Improvement
- Warehouse Experience
- Business Management
- Project Leadership
- IT Service Management
- Project Management
- Strategic Planning
- DoD Experience
- Clamp Truck
- Leadership Experience
About Company
Egis is a leading global architecture, consulting, construction engineering and operating firm. We work side by side with clients to build a more balanced, sustainable and resilient world.
