Associate Cloud Architect Unified Support

The Associate Cloud Architect is responsible for providing in-depth technical expertise to theUnified Support Organisation owning the overall designof IFS Cloud Services offering and driving operational excellence. 

This role is to work within the CCOE Cloud Architect team specialising in the CE6 product.

Note: Previous experience with CE6 is desirable but not required this is an opportunity to join a highly skilled team and be trained to a very high standard on one of IFSs Enterprise Products.

Associate Cloud Architects primary role:

• Integrating newcloudservices (applications and infrastructure) into the organizations portfolio specifically focused around CE. 
• Planning coordinating and supervising activities related to the integration of enterprise information systems.
• Ongoing and continual improvement of services to give our Unified Support organisation the best knowledge training documentation and tooling to provide the best level of support for our customers. This may consist of new Knowledge Transfer initiatives more supporting documentation (KBAs) along with any additional tooling to help reduce manual effort and improve our ability to support our CE customers. 
• Provide the Service Operations team with support for highly-complex customer escalations when required. 
• Working closely with R&D to help co-ordinate and deliver new CE image updates and solutions.
• Working closely with the Cloud Security Operations Center (CSOC) team to evaluate plan and implement from start-to-finish all new Azure Secure Score recommendations.
• Use ones own initiative to drive future platform improvements.
• Continuously review platform costs and identify new ways where costs can be optimised.
• Identify any knowledge gaps within the Unified Support Vertical(s) and provide the necessary KBAs and KT sessions to support the development of others.    

Responsibilities include: 

• Design and implement an integration architecture that is scalable reliable easily maintainable and customizable
• Continuously developing the design to maximize efficiency and to leverage 3rd party capabilities where beneficial (e.g. new facilities provided by the Azure platform or by the Managed Service Provider). 
• Extending and enhancing the design to support new and evolving product and service requirements. 
• Supporting operational teams by exception. For example to provide technical input for incidents support for Root Cause Analysis (RCA) and relevant follow-up resolution. 
• Investigating and recommending improvements to operational processes to improve efficiency automate routine tasks and adopt industry best practices. 
• Internal and external communication discussions presentations and knowledge transfer sessions within the Unified Support organisation. 
• Ad-hoc Cost analysis tasks.
• Frequent Proof-of-Concept work to validate new security initiatives and platform optimisations.

Qualifications :

Desirable experience:

• Microsoft Azure (AKS Azure SQL)
• Monitoring & Logging Technologies (Loki Prometheus Grafana Elastic Kibana) 
• Experience / Knowledge of Auth Services (KeyCloak) 
• Exposure to VoIP/SIP Telephony 
• Exposure to AWS and/or GCP 
• Experience withAPIs Azure Security Tools
• Proficiency in kubectl command line 
• Powershell and/or T-SQL scripting knowledge would be beneficial 

Having a high level of curiosity is an absolute must for this position. We are looking for the right attitude someone who is eager to learn new skills be keen to ask questions use ones own initiative and think outside of the box. Whilst relevant technical experience is desirable the right attitude is vital for this position. 

We are looking for someone with:

• The ability to self-learn and work independently
• A highly curious nature who wants to learn and continuously develop
• Enthusiasm for taking on new challenges
• The ability to think outside of the box and come up with new ideas and new solutions
• A high level of technical creativity
• Previous experience with Kubernetes and MS SQL
• The ability to take full ownership of work and see a task through to completion
• High level of confidence and can influence others
• Great communications skills (written verbal and ability to present)

Behavioural: 

The qualities identified for the candidate require the following behavioural competencies: 

• Professional 
• Self-motivated 
• Ability to deliver 
• Ability to persuade 
• Commercial awareness 
• Ability to influence 
• Commitment to develop and progress within the CCOE team

Additional Information :

We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles while also valuing inclusive workplace experiences. By fostering a sense of community we drive innovation strengthen connections and nurture belonging. Our commitment ensures you can work in a way that suits you best while also engaging with colleagues to share ideas and build meaningful relationships. 

Remote Work :

No

Employment Type :

Full-time