KYC Operations Associate Analyst

About the Role

As a KYC Operations Associate Analyst youll be at the forefront of ensuring Wise adheres to the highest regulatory and compliance standards. Youll play a crucial role in protecting our customers and maintaining the integrity of our platform by conducting thorough customer due diligence analyzing customer activities and meticulously maintaining our KYC records. If youre eager to develop your career in the KYC domain this is the perfect opportunity to make a real impact! 

What Youll Do

• Customer and Business Onboarding: Dive into initial and ongoing Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD) reviews. Youll make critical risk-based decisions ensuring our risk mitigation standards are met. Youll also get to collect analyze and verify customer information against KYC/AML guidelines gaining a deep understanding of potential risks associated with various customer types. This involves assessing everything from customer identity documents and online company registries to complex business structures ultimate beneficial ownership and customer source of wealth documentation plus adverse media screening.  

• Transaction Monitoring and Periodic Reviews: Youll review customer transaction history providing key insights into customer behavior patterns that could indicate risks. Youll also conduct periodic reviews analyzing changes in customer history and account usage to keep us one step ahead.  

• Documentation and Record Keeping: Accuracy is key! Youll ensure customer records are not only accurate but also updated as required. Youll maintain organized and detailed records of customers and the decisions made during the KYC process all while complying with data privacy regulations and internal data security protocols.  

• Risk Assessment and Escalation: Youll perform and document customer risk assessments based on the information you gather. When you identify activities that exceed our internal risk tolerance youll escalate them to the relevant teams. Youll also be vigilant in identifying potential money laundering and fraudulent activities filing Suspicious Activity Reports with proper documentation and rationale.  

• Customer Communication: Youll communicate effectively with customers through various channels (phone email and chat) providing top-notch service and support.  

• KPIs and More: Youll perform your tasks within the expected key performance indicators set by the leadership team and youll tackle other position-related tasks assigned by your lead. Youll also participate in meetings training and internal and external events contributing to our collaborative environment. 

Qualifications :

Requirements

• Excellent verbal and written English skills (additional language skills are a plus) with the ability to clearly articulate your thoughts.
• A minimum of 1 years of experience in Operations (preferably in CDD/EDD/AML or compliance roles). 
• Basic knowledge of global KYC/AML compliance regulations and standards.
• Ability to take decisions and apply risk-based approach at your work
• Punctual independent proactive and willing to get things done.
• Excellent communication and interpersonal skills strong organisational skills attention to detail analytical skills and ability to adhere to strict KPIs in a fast paced and high pressure environment.
• Ability to handle routine.
• Ability to work autonomously within a limited variety of well-defined procedures and practices.
• Capable of identifying gaps in policies and processes and providing detailed feedback including examples when possible through the established communication channels.
• Flexible to work in shifts. We work when our customers need us the most including early mornings day times afternoons late evenings weekends and public holidays as per business needs.
   

Nice to have

• Education: Bachelors degree in Finance Business Administration Law or related field
• Certifications: ICA CAMS or equivalent certification (CDD/EDD focused)

Additional Information :

For everyone everywhere. Were people building money without borders  without judgement or prejudice too. We believe teams are strongest when they are diverse equitable and inclusive.

Were proud to have a truly international team and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what its like to work at Wise visit .

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Remote Work :

No

Employment Type :

Full-time