Technical Support Engineer L1
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Job Location:
Monthly Salary:
Posted on:
28-10-2025
Vacancies:
1 Vacancy
Job Summary
We are seeking a highly motivated Technical Support Engineer to join our dynamic team. As a Technical Support Engineer you will be responsible for providing exceptional technical support to our customers resolving issues related to IoT devices and web applications. Your primary goal will be to build product expertise deliver outstanding customer experiences and collaborate effectively to drive resolutions.
Your main tasks:
- Communicate complex information in a simplified and clear manner.
- Be able to demonstrate curiosity and a proactive problem-solving mindset to implement sustainable solutions.
- Understand and empathize with customers when interacting with a wide range of different personality types.
- Collaborate with product program marketing and engineering teams.
- Act as costumer voice and define and implement innovative solutions.
- Provide outstanding customer support using tools such as Zendesk Jira Confluence Salesforce.
Qualifications :
- Advanced English level. Both verbal and written (B2 or higher)
- Full time availability
- Availability to work Onsite (Bogotá Torre Krystal) in a fast-paced environment.
- Bachelors degree or studies in Technology or equivalent experience in technical support is a MUST
- Basic Understanding of supporting and using Windows and Linux operating systems
- Understanding and basic troubleshooting for IoT various hardware devices including custom hardware standard PCs
- Basic Knowledge on technical support using tools such as Zendesk Jira Confluence Salesforce ServiceNow.
- Excellent communication skills: verbal written listening
- Understand and empathize with customers when interacting with a wide range of different personality types.
Additional Information :
This is an 100% Onsite position in Bogotá Colombia (Torre Krystal). Enjoy the benefits of joining a Great Place to Work company working for the worlds biggest technology companies.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Database
- Jira
- Linux
- Bank
- Java
About Company
Sutherland is seeking an organized and reliable person to join us as Admin Specialist. We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you ... View more
