Team Member Care Administrator

About Pierce an Oshkosh company

At Pierce Manufacturing we build trucks that protect people and communities around the world. To our team there is no room for anything less than providing the absolute best. Since 1913 building truck bodies on Model T Ford chassis in an old converted church has evolved to creating highly customized carefully designed and engineering pumpers aerials tankers and rescue units that have no equal. Today youll find more than 30000 Pierce apparatuses on the road that are making a difference in peoples lives every day. To us every step in the process of building our trucks is personal. From innovation and expertise to the customization and service. Our trucks are designed to perform under the toughest conditions.

We are expanding support for our team members through this newly created position. This position offers the chance to make a meaningful impact while developing your own career in a fast-growing environment. This role will be required to be onsite at our Pierce Manufacturing facility in Bradenton FL.

The Team Member Care Administrator serves as the first point of contact for all team member needs delivering a seamless experience that reflects our People First Culture. This role is responsible for leave and attendance administration payroll processing and record management ensuring accuracy compliance and partnership with the HR team this position also supports the candidate and onboarding experience helping new team members transition smoothly into the organization.

The administrator manages team member information within Workday and timekeeping systems performing payroll audits reporting and corrections as needed. They coordinate leave requests (medical and non-medical) short- and long-term disability benefits and the return-to-work process in collaboration with the Occupational Health Nurse and HR Business Partner (HRBP). This role partners with team members COEs payroll process owners and third-party administrators to deliver an experience that reinforces our People First Culture and supports overall team member well-being.

YOUR IMPACT:

These duties are not meant to be all-inclusive and other duties may be assigned.

• Team Member Service/Engagement: Update team member time and attendance records in timekeeping system to ensure accurate tracking of time-off leaves return to work data and ensure that time and payroll records are processed in an accurate and timely manner on a weekly basis. Support and audit the processing of mass data uploads of one-time payments specific to the business unit such as safety shoe reimbursements production merit etc
• Technical/Systems Administration: Update team member attendance and payroll records to ensure accurate tracking of time-off intermittent leaves return to work data and ensure that pay is processed in an accurate and timely manner. Provide guidance and information to create connections and remove barriers throughout their leave/life event experience to ensure they are cared for in a People First manner.
• Partnership: Work collaboratively with leaders to ensure they are aware of time and attendance absence and leave and return to work processes and procedures; partner with team members and payroll to ensure accurate payroll processing and resolve issues; partner with third party administrators to ensure smooth claims processing and provide liaison with team members as needed. Field questions from leaders HRBPs Safety and Health Services etc.
• Leave Administration/Processing: Support Team Member Care Lead with leave administration auditing and processing of disability pay and update timekeeping system where applicable.
• Measurement: Track key metrics and generate reports for leaders and key stakeholders to bring awareness to usage and other key metrics to enable effective leader decision making.
• Continuous Improvement: Be the voice of the customer by channeling feedback from team members and leaders to drive continuous process improvement and create better team member experiences.
  

MINIMUM QUALIFICATIONS:

• Bachelors degree in Business Human Resources or a related field.
• One (1) or more years of relevant experience in HR or customer care.

STANDOUT QUALIFICATIONS:

• Experience using people technology time and attendance systems and benefit platforms. (i.e. Workday UKG Reliance Matrix etc.)
• Prior experience processing payroll as a payroll administrator.
• Knowledge of benefit programs and legislation related to team member leaves of absence (i.e. Family Medical Leave Act Short-term Disability Long-term Disability benefit plans).
• Previous experience with team member support and care within a manufacturing environment.
• Demonstrated passion for serving team members.
• Possess exceptional customer service and relationship building skills.
• Ability to solve problems and develop continuous improvement solutions to better serve team members.
• Demonstrated ability to handle and protect confidential and sensitive information.

WORKING CONDITIONS:

Pay Range:

Oshkosh is committed to working with and offering reasonable accommodation to job applicants with disabilities. If you need assistance or an accommodation due to disability for any part of the employment process please contact us at

Oshkosh Corporation is a merit-based Equal Opportunity opportunities are open for application to all qualified individuals and selection decisions are made without regard to race color religion sex national origin age disability veteran status or other protected characteristic. To the extent that information is provided or collected regarding categories as provided by law it will in no way affect the decision regarding an employment application.

Oshkosh Corporation will not discharge or in any manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with Oshkosh Corporations legal duty to furnish information.

Certain positions with Oshkosh Corporation require access to controlled goods and technologies subject to the International Traffic in Arms Regulations or the Export Administration Regulations. Applicants for these positions may need to be U.S. Persons as defined in these regulations. Generally a U.S. Person is a U.S. citizen lawful permanent resident or an individual who has been admitted as a refugee or granted asylum.