Housekeeping Analyst

• Foster a welcoming environment for guests colleagues and vendors.
• Address guest concerns promptly and professionally.
• Maintain high grooming and service standards aligned with brand and Forbes/LQA expectations.

• Schedule and assign duties to Room and House Attendants.
• Monitor room status rush requests and service refusals; reassign tasks as needed.
• Ensure daily housekeeping service is completed before check-in times.
• Coordinate with Front Desk Engineering and Royal Service for room readiness and maintenance.
• Oversee office cleaning and maintenance schedules in administrative and back-of-house areas.

• Monitor and analyze inventory consumption trends to optimize stock levels and minimize waste.
• Oversee laundry and uniform management including vendor coordination and timely distribution of staff uniforms and guest linens.
• Collaborate with the team to identify cost-saving opportunities and operational improvements related to supplies and services.

• Use Opera Cloud Alice and other systems to manage assignments VIP lists and service requests.
• Maintain control sheets logs and accurate records.
• Answer and log calls; ensure rapid response and clear communication across shifts.
• Prepare reports manage office supplies and maintain organized workspaces.

• Ensure adherence to health safety legal and company policies.
• Support continuous improvement through training and implementation of new procedures.
• Maintain attendance records and recommend corrective actions when needed.

• Perform clerical tasks operate office equipment and manage departmental correspondence.
• Attend meetings and briefings; support departmental projects and initiatives.
• Maintain organized housekeeping areas and uphold a safe working environment.
• Organize workflow and ensuring colleagues understand their duties or delegated tasks
• Monitor associate productivity and providing constructive feedback and coaching when applicable
• Assign work and sections on a daily basis
• Review business levels and staffing for management to review
• Prioritize the daily activities of the housekeeping staff
• Strategic-decision making
• Resolve complaints
• Conflict resolution

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Qualifications :

• High School graduate or equivalent is preferred.
• Previous similar experience preferably in luxury environment
• Previous housekeeping experience required
• Previous supervisory experience an asset
• Computer literacy in Microsoft Office
• Experience with Opera Cloud and Alice a strong asset
• Proficient in English (verbal & written) essential
• Ability to communicate in Spanish an asset
• Proactive with a meticulous eye for detail
• Excellent organizational and time management skills
• Positive attitude
• Strong problem-solving abilities
• Ability to multi-task
• Ability to convey information and ideas clearly
• Sense of initiative
• Highly responsible & reliable
• Ability to work cohesively with fellow colleagues as part of a team with minimum supervision
• Ability to work well in stressful high-pressure situations
• Committed to delivering a high level of service to employees
• Self-confident proactive and able to prioritize and make effective decisions
• Ability to work flexible shifts including weekends and holidays
• Ability to understand and comply with all company and departmental rules and regulations policies and procedures. 
• Able to communicate both written and verbally.
• Successfully complete the training /certification process for this position.
• Ability to follow directions perform tasks with attention to detail speed accuracy and follow-through. 
• Must have ability to secure minimum levels of skills and abilities that would allow for a proficient job orientation based on specific tasks and methods.  This is to provide a safe working environment according to OSHA regulations that would protect both the employee and coworkers.

• Effective at listening to understanding and clarifying the concerns and issues raised by coworkers and guests.

• Ensure high morale and productivity levels are achieved through detailed communication training development

Additional Information :

What is in it for you:

• Hourly rate: USD $28.00 per hour
• Discounted hotel rooms and food & beverage rates to employees at our sister properties around the globe.
• We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential.
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities like Planet 21 and WATCH

Accor is proud to be an Equal Opportunity Employer EOE/M/F/V/D.

We provide an environment of trust respect and integrity.  A home away from home.  Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accors Employee Value Proposition we ensure fair treatment and a workplace free from discrimination & harassment.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract recruit and promote diverse talent. We commit to a future where diverse identities are celebrated and equitable and inclusive practices are woven into the fabric of everything we do as an organization.

Remote Work :

No

Employment Type :

Full-time