Duty Careline Officer Out of Hours LBHF622002
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Job Location:
London Borough - UK
Yearly Salary:
£ 40404 - 41637
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job Details:
Salary range: 40404 - 41637 per annum (additional allowance payable for Out of Hours of 17.5%)
Work location: 43 Beavor Lane Hammersmith London W6 9BL
Hours per week: 36 (Full time)
Contract type: Permanent
Vetting requirements: Enhanced DBS Check
Closing date: 17 November 2025
Interview date: Week commencing 1 December 2025
Contact details for Informal discussion: Sharon Short Careline Manager via email:
About the role
This role is a 24/7 emergency alarm receiving and call monitoring / responding service supporting vulnerable residents. Responsibilities include call handling via our Jontek system responding in person to some emergencies processing referrals installing alarms and maintaining accurate records. Excellent customer service skills and driving license (manual car) are essential.
Wed love to hear from candidates who share our commitment to Co-production and Independent Living. Doing things with residents not to them is a key Council priority. We believe it is better for everyone when people are fully involved in the decisions that affect their lives. Our pioneering resident-led Disabled Peoples Commission set out key recommendations for co-production in its Nothing about Disabled people without Disabled people -production is all about residents working together with people like Councillors and Council officers and others to make the Borough as accessible and inclusive as we can.
We believe in supporting and developing our staff to do the best job to make a positive difference with people. We are committed to high quality leadership management and supervision and valuing our staff through ongoing career development.
Hammersmith & Fulham rated nationally by Ofsted as one of the top Local Authorities never stops moving forward.
Our mission is to be the best council. To do this we need the best people to help build our vision. If youre looking to develop your career in a fast-paced professional environment whilst making a difference then we look forward to hearing from you.
Please refer to the Role Profile for more information.
Role Specific Qualifications
You will hold a full UK driving licence and be able to drive a manual vehicle.
Our People Values:
How we act defines who we are. At the heart of our organisation is a common approach to defining who we are. We are looking for people whocan build this into everything they do.
We are fair
We treat everyone withcompassion dignity andfairness. We value theviews and opinion of others and promote benefits andopportunities for all.
We are caring
We care about our borough anddoing things well. We focus on standards and continuousimprovement; learning fromour mistakes and celebratingsuccess.
We are collaborators
We work together for a bettersociety. We work with ourresidents businesses schoolsthird sector and others forbetter outcomes for everyone.
We are driven
We will only settle for the verybest. We seek to continuallyimprove and put our residentscustomers and businesses atthe heart of everything we do.
Our commitment to you:
At H&F you will have access to a comprehensive total reward package as well as joining a flexible working employer and as such all staff can request flexible working Click HERE to find out more.
We believe an inclusive workplace is about the visibility and representation of our local diverse community - it is about open and transparent decision making co-produced with staff and residents.
It is about respect for diversity and a shared identity that seeks to encourage fair and transparent recruitment retention and career progression. We take a proactive approach to equity diversity and inclusion so that it is part of the fabric of the Council with a shared understanding of the role all colleagues play in realising the inclusivity of the workplace. At H&F our workplace ensures that everybody has equitable access to opportunities.
In order to combat discrimination no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equitable access to jobs. No applicant or employee will receive less favourable treatment because of their age disability gender reassignment race religion or belief sex sexual orientation marriage or civil partnership and pregnancy or maternity unless a Genuine Occupational Qualification (GOQ) applies.
We are committed to safeguarding and promoting the welfare of children young people and adults. We expect all employees workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.
To explore more about the work we do towards being an inclusive employer and our commitments to achieve this please click HERE.
Asking for Adjustments
We are committed to removing barriers in the workplace and this includes adjustments throughout the recruitment process.
If you would like to discuss any adjustments or request the application form in a different format please contact us at or by post to The Town Hall King Street Hammersmith W6 9JU
Hammersmith & Fulham Council is committed to safeguarding and promoting the welfare of children young people and adults. We expect all employees workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.
Corporate Equalities Employment Policy: In order to combat discrimination no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of age disability gender reassignment race religion or belief sex sexual orientation marriage or civil partnership and pregnancy or maternity unless a Genuine Occupational Qualification (GOQ) applies.
We are a Disability Confident Employer committed to ensuring that our recruitment and selection process is inclusive and accessible.
Required Experience:
Unclear Seniority
Key Skills
- CCTV
- Federal Agencies
- Clearance
- Facility
- Incident Reports
- Hazardous Materials
- Public Safety
- Law Enforcement
- Professional Development
- Access Control
- General Public
- Procedures
- DoD
- Powerpoint
