Guest Service Agent
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Job Summary
WELCOME TO A WORLD OF OPPORTUNITIESAT THE WORLDS #1 BEST WORKPLACE AWARDED BY GREAT PLACE TO WORK & FORTUNE.-No two days or two hotels are the same but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness positivity and drive to achieve our common goal. To share the light and warmth of hospitality. With amazing training resources and support from both managers and colleagues there is always an opportunity to develop and grow.
Please note this is a full time contract working 39 hours a week
A WORLD OF REWARDS
Hourly Rate of 13.39 plus incentives
Smart uniform whites provided and laundered
Free healthy and high quality meals when on duty
Grow your Career!
Personal Development programmes designed to support you at every step of your career
A chance to make a difference through our Corporate Responsibility programmes Find out what and how we are doing ()
Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
Team Member Referral Program
Discounted dental and health cover
High street discounts: with Perks at Work
Discounted car park
Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
Modern and inclusive Team Members areas
A guest service agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits as required.
You will join the Front Office team working in the Reception area of the hotel.
You enjoy creating memorable experiences for our guests ensuring the warmest welcome demonstrating exceptional levels of customer service and great knowledge of all room categories and hotel facilities.
Are youfriendly positive passionate and eager to be part of a team of likeminded professionals Then this is the job for you!
EVERY JOB MAKES THE STAY.
At Hilton It Matters Where You Stay but The Stay is only one side of the story.
We know it takes hundreds of jobs to create unforgettable experiences for our guests and behind every job theres an extraordinary person working to make each Stay magical. Thats why at Hilton Every Job Makes the Stay.
Find out more about all our brands and hotels -Hilton Brands Global Hospitality Company
EOE/AA/Disabled/Veterans
Required Experience:
Unclear Seniority
Key Skills
- Restaurant Experience
- Customer Service
- Hotel Experience
- Taleo
- Hospitality Experience
- Cashiering
- Food Safety Experience
- Guest Relations Experience
- Animal Handling
- Front Desk
- Guest Services
- Phone Etiquette
About Company
Stay at Avatar Hotel Santa Clara, Tapestry Collection by Hilton and uncover the unexpected at our one-of-a-kind hotel. As part of Hilton's Tapestry Collection, we are perfect for guests seeking an uncommon experience and peace of mind.
