Customer Care Feedback Analyst

permanent 40 hours per week

Position: Customer Care / Feedback Analyst

Company Overview:

Evolution Sports Group is a leading sports management company that specializes in providing top-notch services to professional athletes and sports organizations. We are dedicated to helping our clients achieve their full potential and reach their goals through our expertise in sports management marketing and development.

Job Overview:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Care / Feedback this role you will be responsible for gathering and analyzing customer feedback identifying areas for improvement and implementing strategies to enhance our overall customer experience.

Please note: This is a remote position open to candidates currently residing in the United States. Were unable to consider applications from outside the U.S. at this time.

Key Responsibilities:

- Respond to customer inquiries and feedback through various channels (phone email social media etc.) in a timely and professional manner

- Collect and analyze customer feedback to identify trends and areas for improvement

- Work closely with the management team to develop and implement strategies to improve customer satisfaction and retention

- Monitor customer satisfaction metrics and report on key findings to management

- Collaborate with other departments to ensure a seamless customer experience across all touchpoints

- Stay up-to-date with industry trends and best practices in customer care and feedback management

Qualifications:

- Bachelors degree in Business Marketing or a related field

- 2 years of experience in customer service or feedback analysis

- Excellent communication and interpersonal skills

- Strong analytical and problem-solving abilities

- Ability to work independently and in a team environment

- Proficient in Microsoft Office and CRM software

- Passion for sports and understanding of the sports industry is a plus

Benefits:

- Competitive salary

- Comprehensive health dental and vision insurance

- 401(k) retirement plan

- Paid time off and holidays

- Professional development opportunities

- Fun and dynamic work environment

If you are passionate about customer care and have a keen eye for identifying areas for improvement we want to hear from you! Apply now to join our team at Evolution Sports Group.

Pay Rate: $50-75 per hour depending on experience

Training Pay: $30 per hour (1-week paid training)

Training Bonus: $500 incentive upon completion

Work Schedule: Flexible Full-time (3040 hrs/week) or Part-time (20 hrs/week)

Work Type: 100% Remote (U.S.-based only)

Benefits: Paid Time Off Health Dental & Vision Coverage

Home Office Setup: Company-provided workstation and equipment

Growth Opportunities: Internal promotion and career development support