Order Processing Agent Email Support

Position: Order Processing Agent / Email Support

Company Overview:

Evolution Sports Group is a leading sports equipment and apparel company dedicated to providing high-quality products and exceptional customer service to athletes of all levels. With a wide range of products and a strong online presence we are committed to helping our customers achieve their athletic goals.

Please note: This is a remote position open to candidates currently residing in the United States. Were unable to consider applications from outside the U.S. at this time.

Job Overview:

We are seeking a highly motivated and organized individual to join our team as an Order Processing Agent / Email this role you will be responsible for processing customer orders and providing email support to ensure a seamless and positive experience for our customers.

Key Responsibilities:

- Process customer orders accurately and efficiently promptly

- Communicate with customers via email to answer inquiries resolve issues and provide product information

- Maintain a high level of customer satisfaction by providing exceptional service and support

- Collaborate with other team members to ensure all orders are processed and shipped in a timely manner

- Identify and escalate any issues or concerns to the appropriate department for resolution

- Continuously strive to improve processes and procedures to enhance the customer experience

- Keep up-to-date with product knowledge and be able to provide accurate information to customers

- Assist with other administrative tasks as needed

Qualifications:

- High school diploma or equivalent

- 1-2 years of experience in customer service or order processing

- Excellent written and verbal communication skills

- Strong attention to detail and ability to multitask

- Proficient in Microsoft Office and experience with order processing software is a plus

- Ability to work in a fast-paced environment and meet deadlines

- Team player with a positive attitude and strong work ethic

- Passion for sports and knowledge of sports equipment and apparel is preferred

Benefits:

- Competitive salary

- Health dental and vision insurance

- Paid time off and holidays

- Employee discounts on products

- Career development opportunities within a growing company

If you are a self-starter with a passion for providing exceptional customer service and a desire to grow within a dynamic company we would love to hear from you. Apply now to join our team at Evolution Sports Group as an Order Processing Agent / Email Support.

Pay Rate: $40-65 per hour depending on experience

Training Pay: $30 per hour (1-week paid training)

Training Bonus: $500 incentive upon completion

Work Schedule: Flexible Full-time (3040 hrs/week) or Part-time (20 hrs/week)

Work Type: 100% Remote (U.S.-based only)

Benefits: Paid Time Off Health Dental & Vision Coverage

Home Office Setup: Company-provided workstation and equipment

Growth Opportunities: Internal promotion and career development support