Patient Service Rep Supervisor-Day Shift

POSITION SUMMARY:

Responsible for supervision of office personnel and oversight of day to day departmental operations to ensure a positive patient centric experience. This includes the consistent implementation and adherence to organizational policies and procedures as well as oversight of human resource management such as: payroll time and attendance coaching and mentoring of the teams performance.

Full Time 40 Hours Per Week

Shift: Monday-Friday 8:30am-5:00pm

Location: St. Petersburg

KEY ACCOUNTABILITIES:

1. Supervises daily office operations to ensure all services are provided in a professional manner to meet the patients customers and providers needs
2. Builds a collaborative engaged team for an efficient patient centric experience
3. Utilizes Language of Caring in all interactions
4. Orients coaches mentors and evaluates all office personnel within assigned area to ensure competency to meet hospitals high standards
5. Provides input into the annual budget and operates within the boundaries of an established budget
6. Monitors timely reconciliation and release of clinic charges and accurate point of service collection procedures to support revenue cycle metrics
7. Ensures process for same day authorizations is consistent with processes in financial clearance
8. Actively participates in process improvement initiatives to enhance quality outcomes
9. Ensures location specific metric collection and goal attainment
10. Oversees patient appointment processes and ensures patient access goals are attained

QUALIFICATIONS:

• A minimum of a High School diploma GED Certificate of Completion or equivalent achievement.
• 3 years medical office experience with knowledge of third-party payer requirements and authorization experience
• Rehab experience preferred
• Ability to communicate effectively both verbally and in writing with strong interpersonal and team building skills; familiarity with medical terminology

Salary Range: Minimum 20.62/hour - Maximum 32.99/ will be commensurate with equity and experience for roles of similar scope and responsibility.

In cases where the range is displayed as a $0 amount salary discussions will occur during candidate screening calls before any subsequent compensation discussion is held between the candidate and any hiring authority.

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Johns HopkinsHealth Systemand its affiliatesare an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity and expression age national origin mental or physical disability genetic information veteran status or any other status protected by federal state or local law.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.