Insurance Customer Enablement Manager
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Job Location:
Monthly Salary:
Posted on:
28-10-2025
Vacancies:
1 Vacancy
Job Summary
Truthfulness Fairness Value Loyalty
At Western Financial Group we take pride in being one of Canadas largest insurance brokers. Our strength lies in our incredible team of over 2200 dedicated professionals spread across 180 locations nationwide. Together we create a supportive and collaborative environment that has earned us the recognition of one of Forbes Canadas Best Employers.
Discover a workplace where your well-being is a priority and your contributions make a real difference. With competitive benefits a strong community focus and a commitment to work-life balance Western is not just a place to work its a place to thrive!
Join our team and experience the Western difference where caring for our customers communities and team members is our passion!
Insurance Customer Enablement Manager
The Customer Enablement Manager will be a key member of the Enterprise Business Solutions Department responsible for leading the Central Processing Unit. The successful candidate will contribute to the success of the business by acting as a Subject Matter Expert (SME) identify and implement best practices for central process and provide support to the Network branch offices to ensure the CPU targets and KPIs are met.
Your success stems from partnering with the Director Customer Enablement to develop and support an effective team of remote Processors. You will be part of leading a collaborative and motivated team who all contribute to the achievement of business goals and targets.
Here is what a typical day looks like
- Leading the change management process to shape organizational understanding of proposed changes and establish support from key stakeholders
- Identifying and implementing best practices for central processing
- Setting maintaining and meeting production targets for team output ensuring they are achievable and that employees are informed and properly trained on requirements to ensure success
- Developing and implementing full-time employee resource plans in line with project and business strategy; ensuring timely coordination for resource management
- Evaluating processes methods and practices and identifying areas of continuous improvement making periodic changes to increase the efficiency accuracy and effectiveness of the CPU and improving the service provided to the business
- Supporting Assistant Managers in recruitment interviewing onboarding and training processes to ensure a high employee and leadership success rate
- Manage organize and direct the Central Processing Units operational KPIs
- Functioning as the main CPU point of contact for all departments within Western Financial Group ensuring service and communication standards are met
The value you bring
- 5 years experience in an insurance brokerage environment
- 2 years experience leading a team with a track record of exceeding business goals and targets
- General Level 2 or 3 License required
- Experience using AI or automation to streamline workflows
- Strong ability to coach motivate and leada team
- Capacity to lead and manage change initiatives
- Experience in recruitment staff development and performance management
- Proven working knowledge of Excel
Hours:37.5 hours/week
Location:Remote Options available in Canada
Requisition: 82270
Compensation Range:$95000 - $120000
At Western we prioritize the well-being of our employees and are committed to fostering an inclusive environment that values diversity within our communities. We strive to create a workplace that is accessible equitable and supportive ensuring that all team members feel valued and can thrive in their roles. As an equal opportunity employer we welcome applicants from all backgrounds and we encourage individuals to apply even if their experience does not fully meet all the criteria listed.
If you need assistance or have questions about requesting reasonable accommodation please feel free to reach out to us at any time during the hiring process by contacting our Talent Acquisition team ator reviewing Careers Page on ourwebsite.
We value our employees and offer programs that enhance their lives. Eligible employees receive 3 weeks vacation 14 wellness days company matching investment and savings programs and 100% employer-paid group benefits.
For over 20 years community support has been integral to our culture through theWestern Financial Group Communities Foundation
Required Experience:
Manager
Key Skills
- Assistant Manager Experience
- Management Experience
- Accounting
- Account Management
- Detailing
- Underwriting
- Insurance Sales
- Customer relationship management
- Epic
- Leadership Experience
- Management Consulting
- Statutory Accounting Principles
