Lead Cashier I

We believe that difference sparks brilliance so we welcome people and ideas from everywhere to join us in stretching whats possible.

At Tapestry being true to yourself is core to who we are. When each of us brings our individuality to our collective ambition our creativity is unleashed. This global house of brands Coach Kate Spade New York Stuart Weitzman was built by unconventional entrepreneurs and unexpected solutions so when we say we believe in dreams we mean we believe in making them happen. Were always on a journey to becoming our best but you can count on this: Here your voice is valued your ambitions are supported and your work is recognized.

A member of the Tapestry family we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestrys commitment to equity inclusion and diversity.

Job Title:

Lead Cashier I

We believe that difference sparks brilliance so we welcome people and ideas from everywhere to join us in stretching whats possible. At Tapestry being true to yourself is core to who we are. When each of us brings our individuality to our collective ambition our creativity is unleashed. This global house of brands Coach Kate Spade New York Stuart Weitzman was built by unconventional entrepreneurs and unexpected solutions so when we say we believe in dreams we mean we believe in making them happen. Were always on a journey to becoming our best but you can count on this: Here your voice is valued your ambitions are supported and your work is recognized.

A member of the Tapestry family we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestrys commitment to equity inclusion and diversity.

Role Description: Lead Cashier

The Cashier role is critical to the overall impression that a customer receives during their visit to Coach by applying the Coach Service skills at the Cashwrap. A Cashiers ability to offer friendly efficient service is vital to ensuring a positive customer experience. Cashiers must be able to assess the store environment understand the needs of their customer (and any waiting customer) and match their service appropriately.

Responsible for:

Creating a lasting impression

o Greeting the customer with a smile and eye contact and offering your name

o Interacting genuinely and naturally with the customer

o Act as an ambassador to the Insider Program

Engaging customer in verbal and nonverbal conversation at Cashwrap and while in line (if no Cashwrap Supervisor or Line Leader)

Reading cues and determine customers needs

Demonstrate high level of integrity when capturing customer information such as name address email (as permissible by state law) and maintain password confidentiality

Perform cashier end of shift audits in partnership with store management

Verify/approve/complete return process in accordance with Policy

Ensure repairs are processed in accordance with Policy in partnership with management

Ensure all damaged/scrap returns are labeled and ticketed in partnership with management

Assist in training and development of Cashiers in partnership with management

Monitor and report any equipment issues to management

Maintaining SKU integrity

Maintaining Cashwrap organization and cleanliness

Suggesting multiple addons and selling gift cards

Maintaining media and cash accurately and in compliance with Policy

Delivering product purchases to the customer appropriately

Demonstrates the following Knowledge Skills Abilities and Attitudes:

Polite and friendly

Positive attitude and energy

Takes ownership of role

High level of personal and professional integrity

Highly collaborative

Appropriate sense of urgency

Remains balanced and focused and maintains composure under pressure

Awareness of environment at all times (i.e. customer other employees suspicious behaviors)

Comfortable with technology

o Willingness and ability to learn new technologybased procedures

o Understanding of basic computer system operations

Ability to handle customer concerns and answer their questions appropriately

Ability to partner with management appropriately on customer issues

Ability to multitask and prioritize

Ability to adapt to each customer/ their needs and their style/ relate to their experience (ex)

Ability to be efficient without compromising customer service

Ability to speak knowledgeably and with confidence about product

Ability to communicate clearly to a wide variety of customers and overcome language barriers

Ability to impact customer decisions

Knowledge of when to be flexible and switch gears

Knowledge of store policies and procedures

Knowledge of and support of the porter program policies

Additional Requirements

Experience: 1- 3 years of previous cashier experience in a luxury retail service environment preferred. Possesses current knowledge of fashion trends and competition in the marketplace.

Education: High school diploma or equivalent; college degree preferred.

Technical: Knowledge of cash register systems basic computer skills (including the ability to use iPad/laptop Mobile POS and Internet) utilize walkie talkie understand and read price and product release sheets.

Schedule: Ability to work a flexible schedule to meet the needs of the business including nights weekends busy seasons and high retail traffic and sales days (including but not limited to the day after Thanksgiving Memorial Day Christmas Eve Mothers Day etc.).

Note: This document serves only as a sample of the job duties and responsibilities and does not include an exhaustive list of all performance requirements.

Coach is an equal opportunity and affirmative action employer.

Our Competencies for All Employees

• Courage: Doesnt hold back anything that needs to be said; provides current direct complete and actionable positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
• Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
• Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isnt upset when things are up in the air; doesnt have to finish things before moving on; can comfortably handle risk and uncertainty.
• Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
• Interpersonal Savvy: Relates well to all kinds of people up down and sideways inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
• Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.

Our Competencies for All People Managers

• Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
• Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each persons career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.
• Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.

Tapestry Inc. is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment hiring promotion compensation transfer training discipline and termination) are based on the applicants or employees qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age sex sexual orientation gender identity genetic characteristics race color creed religion ethnicity national origin alienage citizenship disability marital status military status pregnancy or any other legally-recognized protected basis prohibited by applicable law.

Americans with Disabilities Act (ADA)

Tapestry Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process please contact Tapestry People Services at 1- or

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BASE PAY RANGE $ TO $
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