Content Rating Expert SME Level

Bangalore - India

Monthly Salary: Not Disclosed

Posted on: 27-10-2025

Vacancies: 1 Vacancy

Job Summary

Designation: Content Rating Expert (SME)

Business Vertical: IOA

Reporting Manager: Team Manager (TM)

Location: India

Typical Background: 5–8 years in HR domain with experience authoring SOPs managing escalations and enforcing policy.

Role Purpose:
Apply policy judgment to complex HR cases; define acceptance criteria mentor Generalists and refine training data and rubrics to improve model quality.

Core Responsibilities:

Interpret complex HR outputs involving eligibility documentation and SLA compliance.
Define golden examples and edge-case boundaries for high-risk HR flows.
Conduct root cause analysis on recurring defects and recommend rubric/prompt enhancements.
Mentor Generalists and lead training sessions on nuanced HR policies and compliance.

Must-Have Experience:

Strong grasp of HR SOPs compliance language and PII handling.
Experience in SOP authorship or policy rollout.
Skilled in presenting policy rationale and guiding decisions.

MINIMUM QUALIFICATIONS:

Bachelor’s Degree Human Resources or equivalent combination of education training and or relevant work experience.
5–8 years in HR domain with experience reviewing HR content.
Strong consulting skills with all levels of management and the ability to articulate concepts and organizational perspectives in a clear and concise manner.
Ability to work independently achieve deliverables within tight timeframes and work effectively in a diverse collaborative environment.
Strong focus on quality of work and attention to detail.
Excellent written verbal and presentation communication skills.
Exposure to core HR processes Working knowledge of HR and CMS systems
Familiarity with HR systems case tools and content platforms.
Open to work in 24 * 7 shifts & on call rotation
Strong fluency in English and analytical review skills.

PREFERRED QUALIFICATIONS:

Certification in HR or Compliance (e.g. SHRM-SCP HRCI or equivalent).
Experience in policy interpretation for global HR standards and risk governance.
Proven ability to lead RCA and calibration initiatives for quality improvement.

Designation: Content Rating Expert (SME)Business Vertical: IOAReporting Manager: Team Manager (TM)Location: India Typical Background: 5–8 years in HR domain with experience authoring SOPs managing escalations and enforcing policy....