Technical Support Technician
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Job Location:
Paarl - South Africa
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job Description:
We are seeking a Technical Support and Installation Technician based in Paarl to join our dynamic team. The ideal candidate will provide excellent customer service perform broadband installations and ensure all technical systems run smoothly and efficiently.
We are seeking a Technical Support and Installation Technician based in Paarl to join our dynamic team. The ideal candidate will provide excellent customer service perform broadband installations and ensure all technical systems run smoothly and efficiently.
Key Responsibilities:
Basic Qualifications:
Additional Information:
Use of the company vehicle for business purposes only
- Manage the helpdesk and provide professional technical support to customers.
- Set up and update new customer systems.
- Maintain and update UNMS devices daily.
- Perform stock control and track field inventory.
- Record installations and repairs on Google Calendar/OneNote.
- Stay current with broadband technology developments.
- Conduct on-site service calls safely and responsibly.
- Maintain tools and equipment in good working condition.
- Provide clear instructions to customers on using routers and services.
- Test and troubleshoot equipment and infrastructure issues.
- Remove or replace equipment after service cancellations or changes.
- Conduct site surveys for potential customers.
- Follow health and safety regulations and conduct weekly tool talks.
- Collaborate with team members and assist management with ad hoc tasks.
Basic Qualifications:
- Valid drivers license.
- Proven experience in broadband networking or technical support.
- Good understanding of routers wireless technology and internet systems.
- Strong communication and problem-solving skills.
- Ability to work independently and in a team.
- Physically capable of climbing ladders and working in confined spaces.
Additional Information:
Use of the company vehicle for business purposes only
Required Experience:
IC
Key Skills
- Dhcp
- SQL
- Active Directory
- VOIP
- VMware
- Customer Service
- Windows
- Trouble Shooting
- Java
- VPN
- Sharepiont
- hardware
- Dns
- Technical Support
- Software Applications
About Company
West Coast Personnel, Recruitment Agency Cape Town. We find employers the right candidates to enhance theirs staff complement with rigorous employee vetting.
