Claims Handler Technician
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Job Location:
Cape Town - South Africa
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job Description:
The Claims Handler / Technician will be responsible for managing insurance claims from initial notification through to settlement ensuring accuracy compliance and high-quality service delivery. This role involves close collaboration with underwriters clients surveyors and third-party service providers maintaining efficiency and fairness throughout the claims process.
The Claims Handler / Technician will be responsible for managing insurance claims from initial notification through to settlement ensuring accuracy compliance and high-quality service delivery. This role involves close collaboration with underwriters clients surveyors and third-party service providers maintaining efficiency and fairness throughout the claims process.
Key Responsibilities:
- Manage a portfolio of claims from first notification to settlement ensuring timely and fair resolution.
- Liaise with underwriters brokers clients and loss adjusters to obtain necessary documentation and information.
- Assess policy coverage liability and quantum in accordance with internal guidelines.
- Maintain accurate claim records and ensure compliance with regulatory and company standards.
- Provide clear and professional communication to all stakeholders throughout the claims process.
- Prepare claim summaries and reports for management and clients.
- Assist in the development and improvement of claims handling processes and best practices.
- Support the UK claims team in maintaining service excellence and operational efficiency.
- Minimum of 35 years experience in claims handling claims administration or insurance operations.
- Experience in construction surety liability or financial lines claims will be highly advantageous.
- Strong understanding of claims procedures documentation and settlement processes.
- Excellent communication and negotiation skills both written and verbal.
- High attention to detail with strong analytical and problem-solving ability.
- Proficiency in Microsoft Office and insurance or CRM systems.
- Ability to work efficiently within international time zones (UK working hours).
- Professional dependable and client-focused approach.
- Competitive remuneration aligned with UK standards.
- Opportunity to work with a respected UK company and gain international exposure.
- Professional growth and development opportunities within a global organisation.
- Collaborative performance-driven environment in the Cape Town CBD office.
Required Experience:
IC
Key Skills
- Corporate Paralegal
- Baan
- IT Sales and Marketing
- Civil Quality Control
- Activex
- Jboss
About Company
West Coast Personnel, Recruitment Agency Cape Town. We find employers the right candidates to enhance theirs staff complement with rigorous employee vetting.
