ServiceNow Implementation Specialist

Our Story & Purpose:

Were Vancity a member-owned credit union built on the principles of inclusion and social justice. Since 1946 our relentless commitment to these values has helped us challenge the status quo and break down barriers. Weve made bold commitments to become net-zero by 2040 across all mortgages and loans and were actively pursuing strategies in Indigenous banking and financial resilience for our members.

As the largest private sector Living Wage Employer in Canada were proud to be consistently recognized as one of the countrys Top Employers. If youre ready to join our team of 2700 diverse individuals access competitive rewards and benefits and be part of a greater movement apply today!

Your Role in Supporting Our Members:

As a ServiceNow Implementation Specialist you will lead the design development and deployment of ServiceNow solutions that support Vancitys strategic goals. You will collaborate with stakeholders to understand business needs and translate them into scalable secure and high-performing ServiceNow implementations. Youll also provide technical leadership to development teams troubleshoot complex issues and establish governance frameworks that ensure long-term platform sustainability. Were looking for a seasoned ServiceNow expert who thrives in agile environments and is passionate about delivering impactful digital solutions.

This is a full-time permanent role with a preference for candidates located in British Columbia though we are also open to candidates based in Ontario. This role will report directly to the Manager ServiceNow.

How Youll Make an Impact:

• Designing and implementing ServiceNow solutions that align with business goals and processes
• Collaborating with Product Managers and stakeholders to gather requirements and translate them into technical solutions
• Determining scope and estimating work effort of development activities via Stories
• Providing technical leadership and guidance to development teams
• Troubleshooting and resolving senior technical issues
• Establishing technical governance to optimize platform performance and minimize long-term technical risk
• Creating long-term roadmaps for ServiceNow platform evolution
• Developing and maintaining Scoped Applications
• Ensuring alignment with ServiceNow best practices and Vancitys security standards
• Supporting continuous improvement initiatives across the ServiceNow ecosystem

What Youll Bring to the Team:

• Bachelors degree in Computer Science or related field
• 7 years of experience in ServiceNow development and architecture
• Certified Master Architect designation
• Strong understanding of ServiceNow modules including ITSM SAM HRSD ITSECOPS (VR & SIR)
• Proficiency in JavaScript HTML CSS and other ServiceNow scripting languages
• Experience creating and maintaining Scoped Applications
• Strong experience working in Agile environments
• Excellent problem-solving and analytical skills

Extra Skills That Set You Apart:

• Experience with long-term platform governance and roadmap creation
• Familiarity with enterprise-level integration strategies
• Background in mentoring and coaching junior developers
• Strong experience in project planning and architectural development work required
• Ability to delegate stories out for team project work

Youll Thrive Here If You Are:

• Collaborative You love working across teams and departments to deliver impactful solutions
• Detail-oriented You balance precision with strategic thinking to ensure quality outcomes
• Innovative You stay ahead of industry trends and bring fresh ideas to complex challenges
• Results-driven You take initiative and overcome obstacles to deliver on time and on budget
• Communicative You excel at translating technical concepts into clear actionable insights

We value lived experience so if you are interested in this role we encourage you to apply even if you feel your skills dont perfectly align with those listed.

What Youll Earn:
This role offers a salary range of $91000 to $136400 per annum. The base pay offered may vary depending on factors such as relevant qualifications skills previous experience and internal equity. As part of our total rewards package employees may also be eligible for our annual incentive program subject to program eligibility requirements.

Why Youll Love Working Here:
A career at Vancity is more than just a job youre joining a tradition of change-makers who are creating lasting change for our communities. Beyond base pay we offer a comprehensive total rewards package to ensure our employees are empowered to thrive:

• Living Wage Employer: Were the largest private-sector Living Wage Employer in Canada and consistently ranked among Canadas Top Employers
• Customizable Benefits: Permanent employees receive flexible benefit packages that can be tailored annually to meet evolving needs
• Generous Vacation: New employees start with 3-4 weeks of vacation per year with additional days earned over time
• Extra Stat Holidays: In addition to BCs 11 statutory holidays we offer 2 extra days plus care days for personal or family illness
• Immediate Health Coverage: Health and dental benefits begin on your hire date with three levels of coverage to choose from
• Defined Benefit Pension: Our retirement plan provides a guaranteed income for life recognizing that retirement looks different for everyone

Vancity Talent Programs:

Vancity supports an inclusive hiring process for candidates who self-identify as Indigenous Black or Trans. With special permission from the BC Human Rights Commissioner this initiative provides access to career development opportunities prioritized job screening and feedback. Any information you choose to share will be stored securely and used only for recruitment and career development connected to this initiative in line with the BC Personal Information Protection Act (PIPA). For details please see our dedicated Talent Programs job posting.

At Vancity were committed to creating a welcoming and inclusive workplace to help our people and communities thrive and prosper. Diversity in our workforce is integral so that we can truly represent understand and respond to our community needs and deliver on our member experience.

We are also committed to an inclusive barrier-free and accessible recruitment experience for all candidates. If you require any accommodations or support at any stage of the recruitment process (including the application stage) we encourage you to let us know by contacting our Talent Acquisition team at Were here to work with you to ensure your needs are met promptly and effectively. All requests will be handled with the utmost respect and confidentiality so you can participate fully in the process.

Required Experience:

IC