General Manager

• Fun and Exciting Work Environment
• Culture & Community - engaging team events monthly team recognition
• 401k Roth IRA
• Financial Security - competitive salary incentive bonus structure
• Generous Paid Time Off Policies
• Work-Life Balance - Flexible working schedule
• Paid Parental Leave
• Health & Wellbeing - company sponsored health and vision insurance
• Professional Development

• Strategic and Financial Management
  • Financial Planning and Budgeting
  • Cost Control and Expense Management
  • Revenue Optimization
  • Financial Analysis and Reporting
• Operational Management
  • Oversee the daily operations of the FEC ensuring smooth running and maximum guest satisfaction
  • Ensure all health and safety regulations are adhered to maintaining a safe environment for guest and staff Supervise the maintenance and cleanliness of the facility
  • Negotiate contracts with vendors and suppliers
  • Oversee the ordering and management of inventory
• Staff Management
  • Hire train and develop staff ensuring they provide exceptional service
  • Conduct regular performance reviews and one-on-one coaching providing feedback on performance and development
  • Handle disciplinary actions when necessary
  • Foster a team -oriented positive work environment
• Customer Service
  • Ensure guest satisfaction by addressing and resolving complaints promptly
  • Monitor customer feedback and use insight to improve service quality and experience
  • Develop and oversee loyalty and rewards programs to encourage repeat business

• Highschool or GED equivalent.
• Must be 21 years old.
• Must be able to work up tp fifty hours per week.
• Able to lift up to 50 lbs Able to stand for long periods of time.
• Desirable - AA or BA in business management or relevant discipline.

• Minimum 5-10 years experience with an FEC or restaurant in a managerial or leadership position.
• Experience in a high-volume environment.
• Desirable - Previous experience as a GM at an FEC or restaurant

• Excellent verbal and written communication skills
• Time management skills
• Leadership skills
• Meticulous attention to detail
• Desirable - Proficient in financial analysis and budget management. Familiarity with the latest entertainment trends and technology
• Technological Proficiency
  • Basic payroll and HRIS platform understanding
  • Basic working knowledge of our Customer Relationship Management (CRM) Software
  • Working knowledge of our Inventory Management system
  • Intermediate skills with Microsoft office and Windows based PCs
  • Expert level understanding of Point-of-Sale (POS) Systems
  • Expert level understanding of Employee Scheduling and Timekeeping Software
  • Desirable - Social media proficiency

• Self motivated strong teamwork ethic and attitude passion for their work maintains professional and positive demeanor. Most importantly the ability to work under pressure. Critical thinking and problem solving skills.

• English
• Desirable - Spanish

Why Work Here

Welcome to Uptown Alley - Strike Up the Fun!

At Uptown Alley were more than just a place for entertainment; were the ultimate destination for families friends and fun-seekers of all venues in Richmond VA Manassas VA and Surprise AZ we are proud to offer a one-of-a-kind experience that combines excitement laughter and unforgettable memories.

Our Mission: Our mission is simple yet profound - to create moments of joy and connection for everyone who walks through our doors. Whether its a childs first time bowling a family bonding over one of our many arcade games or friends getting together and enjoying our amazing food full bar and live music we strive to strike up the fun and make ever visit memorable.

Unparalleled Attractions: Step into our world and be amazed by our array of attractions designed to delight and thrill. From our world class bowling lanes to interactive games and challenges theres something for everyone here. Whether youre a gamer or a fan of classic family fun youll find it all under our roof.

Family-Friendly Environment: We believe in creating a welcoming and family-friendly environment where laughter fills the air and smiles are contagious. Our center is designed with families in mind offering safe and clean facilities where parents can relax and enjoy quality time with their loved ones.

Exceptional Service: At Uptown Alley customer satisfaction is our top priority. Our dedicated team of staff is committed to providing exceptional service and ensuring that every guest leaves with a smile on their face. From helping you plan the perfect birthday party to making sure your visit runs smoothly were here to exceed your expectations.

Community Hub: Beyond being a place for entertainment were proud to be a vibrant hub for the community. Whether its hosting special events supporting local charities or partnering with schools for educational programs we believe in giving back and making a positive impact in the neighborhoods we serve.

Come Strike Up the Fun! : Whether youre a local resident looking for a weekend adventure a tourist seeking excitement or a group planning a memorable outing we invite you to experience the magic of Uptown Alley. Join us and create lifelong memories with those who matter most.

Ready to embark on your next adventure

Join Our Family: Why Work for Uptown Alley

At Uptown Alley were not just about fun and games; were about creating unforgettable experiences for families and friends and our team members. Heres why you should consider being a part of our team:

1. Fun-Filled Environment: At the heart of Uptown Alley is joy and laughter. As a team member youll be immersed in an atmosphere where every day feels like a celebration. From hosting birthday parties to facilitating exciting activities or even watching someone bowl their first strike your role at Uptown Alley will be to spread the fun!
2. Opportunity for Growth: We believe in nurturing talent and fostering growth. Whether youre starting your career or looking to advance we offer training programs and development opportunities to help you reach your full potential. From entry-level positions to management roles theres room for everyone to grow with us.
3. Diverse Team Culture: We celebrate diversity and believe in the strength of a team with varied backgrounds and perspectives. Joining us means becoming a part of a vibrant community where inclusivity is not just a buzzword but a way of life.
4. Impactful Work: Every interaction with our guests matters. Whether youre helping a child conquer their fear of bowling without bumpers or ensuring families have a seamless experience your contributions directly impact the memories theyll cherish for years to come.
5. Flexible Schedules: We understand the importance of work-life balance. Thats why we offer flexible schedules to accommodate your needs. Whether youre a student a parent or simply someone with diverse interests we believe in making work fit into your life not the other way around.
6. Perks and Benefits: In addition to competitive wages we offer a range of perks and benefits to our team members. From discounts on our attractions to healthcare coverage we strive to take care of our employees like theyre part of our own family.

Join us at Uptown Alley and become a part of something truly special. Together lets create moments of joy and build memories that last a lifetime.

Ready to strike up the fun Explore our current job openings and start your journey with us today!

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