Student Success Coordinator

Summary:

If you are interested in designing implementing and assessing student enrollment at BTC and you are results oriented can assess communication strategies and would like to support services to boost student retention this position might be a good fit for you.

This Federal Title III grant project is intended to help Bellingham Technical College (BTC) improve student access persistence and credential attainment rates through a variety of strategies.

The Student Success Coordinator will focus their efforts on improving entry services and communications to better support students in BTCs entry pipelines and ultimately increasing enrollment.

The position is funded through a five-year Title III Cooperative Arrangement Development (CAD) grant project Redesigning Professional Technical Programs for Student Access & Success. The grant is scheduled to end September 30 2028; however grant-funded positions are temporary dependent upon project funding and can end at any time funding is discontinued.

• Overall identification and development of effective communication support services and enrollment processes to increase retention of students fromapplication to enrollment with a focus on closing gaps;
• Design implement and assess student entry and enrollment communication campaigns and initiatives in response to evidence-based needs;
• Work collaboratively with Student Services Leadership Team and theAssistant Director of Student Diversity Outreach and Retention to improve and monitor BTCs enrollment processes and applicationyield;
• Establish assessment of support programs services and tools from admissions to enrollment for usage and effectiveness;
• Collaborate closely with Institutional Planning and Assessment to identify datapoints necessary to monitor student progress within entrypipelines;
• Coordinate assessment of current student communications andsupport implementation of effective timely supportivecommunications;
• Identify and support implementation of professional development related toissues that impact the enrollment and matriculation of students from underrepresented populations;
• Develop and maintain a system of referrals to faculty support services or outsideagencies as appropriate working closely with BTC Basic NeedsNavigator;
• Develop and provide training to BTC employees regarding assessment of practice using data asfoundation;
• Work with other departments on campus including all Student Servicesdepartments Instruction faculty and grant programs as necessary to meet grantoutcomes;
• May provide direct support to students through the enrollment process;
• Exercise excellent oral and written communication skills including development of effective admission and retention communication efforts and initiatives;

Minimum Qualifications:

• Bachelors degree in education student services or related fieldAND
• Two years experience in higher education support service programs advising or coaching experience with demonstrated ability to carry out projects and collaborate with workteams;
• Demonstrated project managementexperience;

OR

• Masters Degree in AdultLearning/Education;
• Experience in StudentServices;
• Experience with Customer Relationship Management software;
• Experience in case management and coaching in higher education;
• Understanding of trauma informedpractice;
• Knowledge of human and/or student development theoryand practice;
• Workshop seminarpresentation facilitatororteachingexperience;
• Evidenceofabilityto workunderpressure prioritizecompetingdemands and beflexible.

Use of standard office equipment and computer terminals; detailed oriented; ability to work independently and with minimal supervision; excellent customer service communications and organizational skills; accuracy in information delivery; work with various software packages including MS Word MS Excel MS Access and database management; may be required to sit and/or stand for long periods of time. Regular office setting which requires 2 to 8 hours per day working at a computer and/or desk.

Compensation Work Schedule and Benefits:

Compensation: Salary is $5656 per month; $32.51 per hour
Work schedule: Generally the schedule is Monday through Friday 8 a.m. to 5 p.m. A regular schedule will be finalized upon hire. Candidate must be willing to work on-site for all or a portion of their schedule.
Benefits: This position will receive:

• 8 hours per month of sick leave
• 16 hours per month of vacation leave
• 3 personal leave days (24 hours) per year
• Paid state/college holidays

• 6 medical options
• 3 dental plan options
• 3 vision plan options

• life insurance
• long-term disability

• Public Employees Retirement System (PERS) Plan 3
• State Board Retirement Plan (SBRP) 401A plan TIAA

• TIAA (403b)
• State Deferred Compensation (457) plan

• Medical Flexible Spending plan
• Limited Purpose Flexible Spending plan
• Health Savings Account
• Dependent Care Assistance
• Discounts for automobile and homeowner insurance
• Employee Assistance Program (EAP)
• Up to 21 days of military leave
• Up to 5 days of paid bereavement leave
• Paid civil/jury duty
• Ability to participate in a shared leave program
• Up to 2 days of unpaid holiday for reasons of faith or conscience
• Washington State and BTC Tuition Waiver programs

The application package and all materials submitted with it become the property of the college and will not be returned or considered for additional or future openings.

Mission: Bellingham Technical College provides student-centered high-quality professional technical education for todays needs and tomorrows opportunities.

Employment Eligibility Verification: Bellingham Technical College employs only United States citizens and lawfully authorized non-U.S. citizens. All new employees must show employment eligibility verification as required by the Department of Homeland Security.

Bellingham Technical College does not discriminate on the basis of race ethnicity creed color sex gender identity or expression citizenship or immigration status national origin age religion disability veteran or military status sexual orientation genetic information the presence of any sensory mental or physical disability or the use of a trained dog guide or service animal by a person with a disability pregnancy marital status or any other characteristic protected by federal state or local law in its programs activities and services. The following person has been designated to handle inquiries regarding the non-discrimination policies/Section 504: Allison Mack Director for Human Resources 360.752.8354 or . For Title IX compliance contact: Michele Waltz Vice President of Student Services 360.752.8440 or . Mailing address: 3028 Lindbergh Avenue Bellingham WA 98225. BTC publications are available in alternate formats upon request by contacting the Accessibility Resources office at 360.752.8576.