Junior Data Analyst with PowerBI PITTSBURGH to 63,000
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Job Location:
Pittsburgh, PA - USA
Monthly Salary:
$ 55000 - 64000
Posted on:
24 days ago
Vacancies:
1 Vacancy
Job Summary
OPEN JOB: Data Analyst with PowerBI
LOCATION:Pittsburgh or Hermitage PA (choice)
SALARY: $55000 to $63000
INDUSTRY:Financial Services - Other
JOB CATEGORY:Finance / Accounting - Analyst
NOTE: US CITIZEN OR GREEN CARD HOLDER ONLY
CANDIDATE MUST BE CURRENTLY IN PITTSBURGH AREA NO RELO CONSIDERED
Position Overview:
Primary Responsibilities:
Skills and Certifications:
STEPHEN FLEISCHNER
Recruiting Manager
INTERMEDIA GROUP INC.
EMAIL:
LOCATION:Pittsburgh or Hermitage PA (choice)
SALARY: $55000 to $63000
INDUSTRY:Financial Services - Other
JOB CATEGORY:Finance / Accounting - Analyst
NOTE: US CITIZEN OR GREEN CARD HOLDER ONLY
CANDIDATE MUST BE CURRENTLY IN PITTSBURGH AREA NO RELO CONSIDERED
Position Overview:
- This position is responsible for developing and maintaining visual dashboards in Power BI and Excel to display daily reporting for Contact Center Management.
- Compiles data from daily reports and updates visual reports in a timely manner. The incumbent reviews data and analytics to produce performance reporting for the Contact Center team and executive leadership.
- Studies trends and analyzes data to drive improvements and efficiencies.
- Assists in developing reporting that drives monitoring and operational efficiency.
Primary Responsibilities:
- Maintains daily reporting from Mitel phone system and other digital applications for the Contact Center and provides overview of key performance metrics and key risk indicators to Leadership. Some performance metrics and risk indicators include average handle time average wait time hold/make busy time and abandon rate for phones and chat.
- Assists in developing digitized reporting using Power BI to compile data derived from Contact Center and digital applications to drive monitoring support analytics and process improvement for Contact Center data accuracy and integrity during data manipulation and merging steps.
- Assists management with maintaining existing procedures related to daily reporting and produce new procedures under guidance as appropriate.
- Troubleshoots issues related to the digital support systems utilized in the Contact Center. Works closely with IT and/or external vendors to resolve issues. Serves as a back-up liaison between Information Technology vendors project management and Contact Center Leadership.
- Assists in testing Digital system upgrades patches changes and system maintenance and in creating editing deleting and monitoring user account permissions for various Contact Center digital systems.
Skills and Certifications:
- 2 to 5 years experience
- Contact Center reporting experience preferred but not required
- Power BI - Intermediate Level
- MS Excel - Intermediate Level
- MS Word - Intermediate Level
- MS PowerPoint - Intermediate Level
- Excellent communication skills both written and verbal
- Excellent customer service skills
- Excellent organizational analytical and interpersonal skills
- Ability to work and multi-task in a fast-paced environment
- Detail-oriented
- Minimum Education -High School Diploma or Equivalent
- Full MS WORD Resume
- Required compensation
- Contact information
- Availability
STEPHEN FLEISCHNER
Recruiting Manager
INTERMEDIA GROUP INC.
EMAIL:
Required Experience:
Junior IC
Key Skills
- Data Analytics
- Microsoft Access
- SQL
- Power BI
- R
- Data Visualization
- Tableau
- Data Management
- Data Mining
- SAS
- Data Analysis Skills
- Analytics
About Company
your search ends here innovative staffing solutions for job seekers as well as corporate and government clients nationwide for over 20 years View All Our Openings About Us Intermedia Group, founded in 1996, provides expert staffing services for our clients’ full time salaried employee ... View more
