Customer Service Rep, CSRs
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Job Location:
San Antonio, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Throughout the past 30 years plus MMC one of the most trusted names in workforce management services has successfully delivered strategic solutions to large and small businesses in numerous industries.
We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate to the right client for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.
MMC is a privately owned business with corporate headquarters in Irving Texas. With 2000 employees working in 40 states MMC is able to support all United States locations and some international locations.
We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at
Benefits with MMC Group
MMC offers health insurance plans for our active candidates on assignment including:
Join MMC and enjoy the support of a team that values your well-being both on and off the job.
MMC strives to ensure all job posting confirm details of the position the rate of pay and acknowledge medical benefits are offered.
Get started on your career journey today! Apply to become a part of the MMC Team!
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by compliance with federal law all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate to the right client for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.
MMC is a privately owned business with corporate headquarters in Irving Texas. With 2000 employees working in 40 states MMC is able to support all United States locations and some international locations.
We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at
Benefits with MMC Group
MMC offers health insurance plans for our active candidates on assignment including:
- Medical dental and vision coverage
- Life and disability insurance
- Additional voluntary benefits
Join MMC and enjoy the support of a team that values your well-being both on and off the job.
MMC strives to ensure all job posting confirm details of the position the rate of pay and acknowledge medical benefits are offered.
Get started on your career journey today! Apply to become a part of the MMC Team!
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by compliance with federal law all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
Customer Service Representative Child Care Services San Antonio TX
Schedule: MondayFriday 8:00 a.m.5:00 p.m. (1-hour lunch break)
Employment Type: Full-time
Experience Level: 3 years of professional customer service or call center experience
Education: High School Diploma or GED required
Employment Type: Full-time
Experience Level: 3 years of professional customer service or call center experience
Education: High School Diploma or GED required
Position Summary
The Customer Service Representative plays a vital role in supporting clients by providing exceptional service and accurate information related to Child Care Services. This position is responsible for managing inbound calls resolving inquiries efficiently and ensuring accurate documentation of each interaction. The ideal candidate thrives in a professional fast-paced and high-volume call center environment.
Key Responsibilities
- Receive and handle inbound calls from clients regarding Child Care Services inquiries and issues.
- Provide accurate information guidance and solutions based on client needs and program policies.
- Access and review client information in databases to assist with questions and requests.
- Document all calls thoroughly including the reason for contact resolution provided and any follow-up actions needed.
- Maintain professionalism empathy and attention to detail during every client interaction.
- Collaborate with team members and supervisors to ensure consistent service standards.
- Manage fluctuating call volumes throughout the week while maintaining service-level expectations.
- Adhere to confidentiality guidelines and organizational policies at all times.
Qualifications
- Minimum 3 years of experience in a professional call center or customer service role.
- Bilingual - English / Spanish highly preferred
- High School Diploma or GED required.
- Strong verbal communication and active listening skills.
- Ability to navigate multiple systems and databases efficiently.
- Proven ability to handle high-volume inbound calls with accuracy and composure.
- Excellent problem-solving documentation and organizational skills.
- Demonstrated professionalism and reliability in attendance and performance.
Ideal Candidate Attributes
- Calm and patient demeanor when assisting clients.
- Strong attention to detail with accurate data entry.
- Commitment to maintaining a high standard of customer satisfaction.
- Team-oriented adaptable and able to manage time effectively.
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
MMC provides professional services and workforce management services and solutions (both technical and non-technical) to public and private companies in addition to governmental organizations (Federal, State and Local) in the United States. Our Partners include major systems integrato ... View more
