Support Engineer II-Ext AMZ9082351
Share
Job Location:
Portland, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
28 days ago
Vacancies:
1 Vacancy
Job Summary
MULTIPLE POSITIONS AVAILABLE
Employer: AMAZON WEB SERVICES INC.
Offered Position: Support Engineer II-Ext
Job Location: Portland Oregon
Job Number: AMZ9082351
Position Responsibilities:
Provide advanced remote technical support to customers by responding to difficult technical inquiries related to critical production issues. Propose solutions to and resolve root causes of cloud network and system issues. Lead and oversee documenting corner case scenarios and troubleshooting workflows in AWS internal knowledge databases. Create tutorials and other technical materials for the AWS customer community. Navigate and configure complex Linux/Windows systems and troubleshoot difficult issues. Apply advanced knowledge of information science and technology to perform network troubleshooting of Amazon services using tools and technologies including TCP/IP DNS DHCP routing switching LAN/WAN traceroute commands iPerf dig commands and/or cURL. Execute migrations of existing on-premise environments to AWS Cloud and grow clients existing cloud architecture by onboarding them onto new AWS services. Analyze product and reports on support performance metrics to measure support success and service performance and to drive customer facing platform improvements. Act as a liaison between service development team and support engineering team communicating customer feedback through tech sync meetings for product and service improvement. Participate in bug bash events to identify straightforward bugs and improve documentation to support overall customer experience. Execute customer code assessments and support customers in code development to deploy customer applications on the AWS cloud.
Position Requirements:
Bachelors degree or foreign equivalent degree in Computer Science Networking Information Technology or a related field and two years of experience in the job offered or a related occupation. Must have two years of experience in the following skills: providing Linux or Windows operating system support or deploying and troubleshooting LAN VPN Firewalls DNS ad TCP/IP IPsec and IDS/IPS systems.
is an Equal Opportunity-Affirmative Action Employer Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.
40 hours / week 8:00am-5:00pm Salary Range $95600/year to $160000/year.
Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information visit:
Requirements:
Bachelors degree or foreign equivalent degree in Computer Science Networking Information Technology or a related field and two years of experience in the job offered or a related occupation. Must have two years of experience in the following skills: providing Linux or Windows operating system support or deploying and troubleshooting LAN VPN Firewalls DNS ad TCP/IP IPsec and IDS/IPS systems.#0000
Please see job description and the position requirements above.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Employer: AMAZON WEB SERVICES INC.
Offered Position: Support Engineer II-Ext
Job Location: Portland Oregon
Job Number: AMZ9082351
Position Responsibilities:
Provide advanced remote technical support to customers by responding to difficult technical inquiries related to critical production issues. Propose solutions to and resolve root causes of cloud network and system issues. Lead and oversee documenting corner case scenarios and troubleshooting workflows in AWS internal knowledge databases. Create tutorials and other technical materials for the AWS customer community. Navigate and configure complex Linux/Windows systems and troubleshoot difficult issues. Apply advanced knowledge of information science and technology to perform network troubleshooting of Amazon services using tools and technologies including TCP/IP DNS DHCP routing switching LAN/WAN traceroute commands iPerf dig commands and/or cURL. Execute migrations of existing on-premise environments to AWS Cloud and grow clients existing cloud architecture by onboarding them onto new AWS services. Analyze product and reports on support performance metrics to measure support success and service performance and to drive customer facing platform improvements. Act as a liaison between service development team and support engineering team communicating customer feedback through tech sync meetings for product and service improvement. Participate in bug bash events to identify straightforward bugs and improve documentation to support overall customer experience. Execute customer code assessments and support customers in code development to deploy customer applications on the AWS cloud.
Position Requirements:
Bachelors degree or foreign equivalent degree in Computer Science Networking Information Technology or a related field and two years of experience in the job offered or a related occupation. Must have two years of experience in the following skills: providing Linux or Windows operating system support or deploying and troubleshooting LAN VPN Firewalls DNS ad TCP/IP IPsec and IDS/IPS systems.
is an Equal Opportunity-Affirmative Action Employer Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.
40 hours / week 8:00am-5:00pm Salary Range $95600/year to $160000/year.
Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information visit:
Requirements:
Bachelors degree or foreign equivalent degree in Computer Science Networking Information Technology or a related field and two years of experience in the job offered or a related occupation. Must have two years of experience in the following skills: providing Linux or Windows operating system support or deploying and troubleshooting LAN VPN Firewalls DNS ad TCP/IP IPsec and IDS/IPS systems.#0000
Please see job description and the position requirements above.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Key Skills
- Ruby
- Mac Os
- Computer Networking
- Windows
- TCP
- Customer Support
- Linux
- Shell Scripting
- VPN
- Dns
- Technical Support
- Troubleshooting
About Company
Free shipping on millions of items. Get the best of Shopping and Entertainment with Prime. Enjoy low prices and great deals on the largest selection of everyday essentials and other products, including fashion, home, beauty, electronics, Alexa Devices, sporting goods, toys, automotive ... View more
