Team Lead Customer support
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
- Manage SLAs for chat and ticket escalations
- Work as an advocate of the customer while managing resolutions requiring cross-functional effort
- Point of contact for escalated questions and issues from T2
- Ensure issues interactions and ticket resolutions are properly documented in ServiceNow
- Keeps team current on changing policies procedures tools and updates to reduce ticket volume
- Partner with the Compliance department on issues that require further escalation
Qualifications :
- Proven ability to resolve issues; Strong passion for customer service
- Knowledge of Salesforce PRM BMS Service-Now and Salesforce is a plus
- Knowledge of Arise Registration Enrollment and Partner Support standard operating procedures
- Excellent communication skills (written and verbal)
- Experience improving processes and workflows to increase efficiency
- Self-starter with ability to work independently and on multiple initiatives at the same time
- Ability to work effectively cross-functionally with a proven track record of driving results
- 2 years of experience handling escalations via phone chat or email
- Ability to prioritize meet deadlines while completing tasks in a timely manner
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Law Enforcement
- ABB
- Marine Biology
- Filing
- Automobile
- AV
About Company
BETSOL is a cloud-first digital transformation and data management company offering products and IT services to enterprises in over 40 countries. BETSOL team holds several engineering patents, is recognized with industry awards, and BETSOL maintains a net promoter score that is 2x the ... View more
