Deployment Coordinator

• Project Coordination & Support: Oversee project kickoff and readiness processes ensuring all technician resources are staffed trained equipped and fully prepared for deployment. Provide timely reporting and office support to drive the successful completion of quality installations within budget and on schedule.
• Cross-Functional Collaboration: Interface with Services Project Managers Field Operations Managers and support teams to facilitate operational efficiencies uphold financial and performance objectives and maintain effective quality standards throughout the installation lifecycle.

Operational Excellence & Reporting: Apply strong organizational and administrative skills to support project deliverables. Manage compliance tracking quality auditing and resource scheduling while maintaining documentation and reports to support continuous improvement efforts.

• Resource Management: Collaborate with partners and vendors to evaluate RFQs request purchase orders (POs) and assist in staffing processes. Coordinate with the recruiting team on technician interviews and onboarding as needed.
• Customer Satisfaction: Ensure customer expectations are met by providing high-quality office and field support throughout the project lifecycle contributing to a positive client experience.
• Remote Role & Travel: This is a remote position with occasional travel (approximately 10%) to support project needs or team coordination.

DIMENSION & SCOPE

The Deployment Coordinator plays a key role in supporting the planning execution and operational readiness of field deployment projects across the Americas region. This position ensures alignment of resource staffing scheduling and quality assurance for EF&I (Engineer Furnish & Install) Services contributing directly to customer satisfaction operational efficiency and revenue goals.

SPECIFIC RESPONSIBILITIES

PRIMARY DUTIES AND RESPONSIBILITIES:

âªOversee the coordination planning and execution of multiple EF&I services deployment projects within a defined geographic region or customer base ensuring alignment with schedule scope and budget.

âªDetermine project staffing needs and coordinate internal and external resources (hourly or FPQ) including initiating RFQs and POs to meet deployment requirements and financial targets.

âªLead and support Field Service Technicians and Site Leads in achieving project objectives providing ongoing guidance coaching and performance tracking.

âªAct as the primary escalation point for field teams and service partners resolving issues promptly or escalating as needed to ensure project continuity and customer satisfaction.

âªProvide direct interface with customers for updates on project progress process adherence issue resolution and scope clarification leveraging the Statement of Work (SOW) where necessary.

âªMonitor daily project activities and job site progress to maintain budget control and ensure timely high-quality installations.

âªDeliver timely administrative updates including project status reports resource forecasts and compliance tracking to Deployment Managers and leadership.

âªLead or contribute to specific project initiatives acting as a team lead when required and interfacing with internal support groups to meet all deliverables.

âªEvaluate project scope and complexity identifying required resources tools and skill sets for successful implementation.

âªSupport adherence to technical documentation and quality standards through QA checks and continuous monitoring.

âªIdentify and recommend process improvements across field operations deployment planning and service delivery.

âªAssist with quoting and proposal development for new service opportunities as needed.

EDUCATION AND EXPERIENCE

âªAAS or BS degree in Telecommunications Electronics Engineering Technology or Computer Science.

âªMinimum of 6-8 years of relevant telecommunications experience.

âªDemonstrated knowledge of general business principles.

âªAble to maintain effectiveness in changing environment.

âªDevelops and maintains working knowledge of installation practices product or other process and quality initiative / requirements supported by the company.

CANDIDATE PROFILE

âªHigh Level of Independence.

âªThis individual makes multiple decisions at the project / functional level including resolution of Customers Vendors and Cienas implementation issues and works independently towards achieving deliverables.

âªReceptive to broad direction from diverse business leaders.

âªAbility to interpret technical documentation.

âªUse computer for various software applications such as email Excel Word web skills dial up software).

âªKnowledge of Installation Processes may include but not limited to site readiness engineering logistics or project management.

âªLeadership - Typically second in command when Leader is not available.

âªMaintain and enhance self-esteem of others while receiving or giving direction.

âªAcknowledge others skills experience cultural background knowledge creativity and contributions.

âªSupport interdepartmental relationships.

âªAsk for input from peers and team members.

âªProvide direction on critical teaming methods when necessary.

âªCustomer Orientation - Resolve Customers problems or requests by escalating as appropriate.

âªRespond quickly and accurately to customer needs.

âªInteract with customers in a professional manner.

âªInnovation & Initiative - Constantly looks for ways to improve overall account performance.

âªExercise problem-solving skills to resolve issues and improve workflow.

âªCommunicate clearly and effectively both verbally and in writing.

âªGive and receive feedback when appropriate.

âªSolicit ideas and input from others.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities duties and skills required of personnel so classified.

#LI-JR1

Required Experience:

IC