Digital Operations Representative

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar yourejoining a global team who cares not just about the work we do but also about each other. We are the makers problem solvers and future world builders who are creating stronger more sustainable communities. We dontjust talk about progress and innovation here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.

Cat Digital is the digital and technology arm of Caterpillar Inc. leveraging the latest technologies to build industry leading digital solutions for our customers and over 1.5 million connected assets worldwide our teams use data technology advanced analytics telematics and AI capabilities to help our customers build a better more sustainable world.

Job Summary:

Join us as a Digital Adoption Representative where youll be at the forefront of innovationempowering our dealer network with cutting-edge technology enhancing customer satisfaction and fueling business this dynamic role youll be the strategic force behind key digital initiatives helping our partners thrive in a rapidly evolving marketplace. If youre a forward-thinker who thrives on collaboration problem-solving and making a measurable impact this is your opportunity to lead change and make a difference. Lets build something extraordinary together.

What You Will Do:

• Governs dealer execution of several strategically important Digital initiatives to support business growth while working with various stakeholders to drive adoption of new technology.
• Enables revenue growth by ensuring dealers continue to grow their connected assets population and e-commerce customer adoption.
• Actively supports dealers by being a trusted advisor on Digital projects prioritization ensuring resources are allocated to execute accordingly.
• Leads processes improvement on areas such as data management platform deployment and technology adoption to deliver the best customer experience.
• Supports the development and manages implementation of internal/external adoption and communication strategies for new products technology platforms and applications.

Additional Information:

• This role requires travel to assigned CAT dealerships more than 50% of the time.

What You Will Have:
Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
Communicates the importance of customer needs/expectations and commits to resolving them.
Meets regularly with customers to understand their wants needs and expectations.

Consulting: Knowledge of techniques roles and responsibilities in providing technical or business guidance to clients both internal and external; ability to apply consulting knowledge appropriately.
Explains the requirements deliverables costs and criticalities of the assignment.
Documents clients objectives and project scope.

Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
Identifies obtains and organizes relevant data and ideas.
Recognizes clarifies and prioritizes concerns.

Effective Communications: Understanding of effective communication concepts tools and techniques; ability to effectively transmit receive and accurately interpret ideas information and needs through the application of appropriate communication behaviors.
Communicates well downward upward and outward.
Employs appropriate methods of persuasion when soliciting agreement.

Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients vendors and peers.
Provides prompt and effective responses to client requests and interactions.
Works with clients to address critical issues and resolve major problems

Considerations For Top Candidates:

• Experience working with Caterpillar applications such as VisionLink Cat Central (PCC) SIS
• Knowledge in MS Suite including Excel and PowerPoint
• Knowledge of CRM tools such as Salesforce and ERP platforms
• Experience working with PowerBI or Tableau

Summary Pay Range:

Compensation and benefits offered may vary depending on multiple individualized factors job level market locationjob-related knowledge skills individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits:

Subject to plan eligibility terms and guidelines. This is a summary list of benefits.

• Medical dental and vision benefits*

• Paid time off plan (Vacation Holidays Volunteer etc.)*

• 401(k) savings plans*

• Health Savings Account (HSA)*

• Flexible Spending Accounts (FSAs)*

• Health Lifestyle Programs*

• Employee Assistance Program*

• Voluntary Benefits and Employee Discounts*

• Career Development*

• Incentive bonus*

• Disability benefits

• Life Insurance

• Parental leave

• Adoption benefits

• Tuition Reimbursement

* These benefits also apply to part-time employees

Any offer of employment is conditioned upon the successful completion of a drug screen.

Caterpillar is an Equal Opportunity Employer Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.

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