Team Lead Sourcing & Procurement

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.

Duties & responsibilities: What this job involves

• Address tickets and escalate to support team as required. Provide assistance in resolving and ensure issues associated with the system are resolved within agreed service levels.

• Update Standard Operating Procedure documentation as required (procedures user guides and training documentations)

• Manage a team of analysts to deliver SLA and efficient helpdesk support

• Thoroughly test fixes and enhancements updating test scripts prior to deployment to the live system.

• Assist with system upgrades and service pack testing as required.

• Identify key user processing issues that can be reduced by running short knowledge transfer sessions

• Actively participate in requirements gathering and design of solutionsproject deliverablescreating test documentation andexecuting testing across systems.

• Work with the business to ensure thorough documentation and testing of enhancements and fixes to production releases.

• Implement new initiatives

• Ensure all policies and procedures are kept up to date

• Implement Process improvements

• Track and analyze ticket metrics to identify frequently asked questions and user training opportunities

Performance objectives

Leadership:

• Leads by example

• Demonstrated rapid get going capability

• Capacity to achieve results within tight resource availability

• Team player with the confidence to constructively challenge the status quo

Personal Effectiveness:

• Sets targets for self and monitors and manages own performance with the guidance from their direct supervisor

• Monitors progress against own performance measures and achieves results with regular consultation from their direct supervisor

Decision Making:

• Makes suggestions for solutions that resolve problems or improve operations

• Actively searches out improvement opportunities and implements them after consulting on strategy and options with their direct supervisor

Relationship Building:

• Conducts open collaborative relations with superiors peers & clients

• Gains respect of JLL people and clients

• Ability to manage and see links across a diverse range of activities

Communication:

• Communicates effectively with superiors peers and clients

• Listens effectively and communicates through actions and example

• Strong communications and relationship skills with the ability to relate to understand and command respect from subject matter experts

• Well-developed internal consulting skills displaying strong analytical thinking problem solving and negotiation ability

Key skills

• Proven work experience as ateam leaderor supervisor

• In-depth knowledge of performance metrics

• Excellent communicator Decision making skills and good presentation skills

• Proficient in MS Office skills highly skilled in MS Excel analytical and reporting skills

Location:

If this job description resonates with you we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!

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Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.