Associate, Customer Care

Houston, MS - USA

Monthly Salary: Not Disclosed

Posted on: 24 days ago

Vacancies: 1 Vacancy

Job Summary

Benefits:

Health insurance
Vision insurance

Associate Customer Care

Location: Houston TX
Company: Curve Hospitality

About Curve Hospitality:
Curve Hospitality is a leading full-service hospitality procurement and design firm providing FF&E solutions to top hotel brands across the United States. We are known for our commitment to quality innovation and customer satisfaction.

Position Overview:
We are seeking a detail-oriented and motivated Associate Customer Care to join our team. This role plays a key part in ensuring our clients receive exceptional service throughout every stage of the project from order placement to delivery. The ideal candidate is proactive organized and passionate about maintaining strong client relationships in a fast-paced collaborative environment.

Key Responsibilities:

Serve as the primary point of contact for assigned clients ensuring timely communication and resolution of inquiries.
Coordinate with internal departments (Design Procurement Logistics and Accounting) to track order progress and provide accurate updates to clients.
Review purchase orders shipping details and project timelines to ensure accuracy and adherence to commitments.
Maintain CRM and ERP records with up-to-date client information notes and project statuses.
Support project managers by preparing reports documentation and client communication summaries.
Assist with after-sales service including warranty claims and product replacements.

Qualifications:

Bachelors degree preferred; relevant experience in customer service logistics or project coordination a plus.
Excellent written and verbal communication skills.
Strong attention to detail and multitasking ability.
Proficiency in Microsoft Office; experience with ERP or CRM software preferred.
Positive attitude and commitment to delivering an exceptional client experience.

Why Join Curve Hospitality:

Dynamic and growing company serving top hotel brands nationwide.
Collaborative and supportive work culture.
Opportunities for professional growth and advancement.

About Us

OUR CORE VALUES

Curve Hospitality has a captivating origin story. Our two founders launched the bustling hospitality furniture company in 2009 with a bold vision: to provide exceptional customer service that surpasses all expectations. From the outset they made building long-term client relationships their top priority. Drawing on their extensive knowledge of the hospitality industry they quickly realized that customer retention was critical for sustainable growth.

Today our team comprises seasoned professionals who bring diverse experiences and expertise to the table. We have hotel owners operators interior designers technicians procurement specialists project managers and customer service representatives who work collaboratively to assist our clients and find quick solutions to their challenges.

But what sets us apart is that our founders are still very much involved in the day-to-day operations of the business. They personally address issues with clients and provide additional resources and support to maintain strong client relationships. At Curve Hospitality we pride ourselves on our ability to not just meet but exceed our clients expectations.

Required Experience:

Benefits:Health insuranceVision insuranceAssociate Customer CareLocation: Houston TXCompany: Curve HospitalityAbout Curve Hospitality:Curve Hospitality is a leading full-service hospitality procurement and design firm providing FF&E solutions to top hotel brands across the United States. We are know...