Service Controller
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Job Location:
West Bromwich - UK
Monthly Salary:
Not Disclosed
Posted on:
27-10-2025
Vacancies:
1 Vacancy
Job Summary
As the market leader and innovator were expanding and looking for an enthusiastic team player to join the Area Controller team based in West Bromwich.
Every day is different! From managing breakdowns and services customer queries and quotations along with the organising of the engineers to ensure we deliver on commitments to our customers.
This is a fast-paced job so the right candidate should enjoy spinning multiple plates all the time and be able to react to the inevitable curved balls that crop up.
If youre organised and calm under pressure well give you the training to manage a portfolio of customers and engineers within a geographical area to deliver outstanding customer service.
There are the usual metrics and KPIs that we need to hit but if you have the drive and passion to deliver exceptional customer service then these will be no challenge for you
We offer:
Within this role your main tasks will be:
To optimise the communication and operational links between the engineer service field team and service control
To create and chase down quotes to customers to ensure all quoted works are approved and actioned correctly
Management of all reactive planned and outstanding engineer tasks
To effectively communicate all trucks out of service to ensure customers are kept up to date with progress
Answering and dealing with incoming telephone calls and enquiries.
To conduct each transaction with external and internal customers in a professional and competent manner consistent with maximising customer satisfaction and encouraging repeat business revenue and profit growth for the business.
To undertake this role in compliance with Health and Safety requirements
Whilst the above responsibilities outline the main functions of this position management may from time to time ask you to undertake other duties commensurate with the salary for this position
Tasks and Qualifications:
To fulfil this role you will:
Be an excellent communicator with first class customer handling skills
Have experience of working within a fast paced customer service environment
Have a confident and pleasant telephone manner
Possess strong decision making and prioritisation skills
Be committed and self-driven
Be a team player with a flexible approach to their workload
Have well developed IT skills particularly Excel. Knowledge of SAP would be advantageous
Able to work under pressure and achieve deadlines and targets.
Have exceptional organisational skills
Key Skills
- Aviation Safety
- Corporate Banking
- Front Office
- AC Maintenance
- Cosmetics
- Art
About Company
Découvrez nos solutions intralogistiques, chariots élévateurs & appareils de magasinage électriques. Vente neuf/occasion & location ✓ Service de proximité
