Customer Service Representative
Share
Job Location:
Seattle, OR - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Are you a natural problem solver with a knack for helping people Do you thrive in a fast-paced environment where every call is an opportunity to make a positive impact Northwest Administrators Inc. is looking for acustomer service representativeto join our team and serve as the friendly knowledgeable voice of our organization.
What youll be doing...
At NWA we pride ourselves in providing exceptional customer service. As a customer service representative for our client service center department you are the front line! You will take calls from customers who have questions about retirement and healthcare benefits. You will:
- Assist walk-in participants and providers with questions or documentation
- Provide accurate information on claim payments eligibility and retirement plans
- Thoroughly document calls in the computer system
- Verify and update customer information
- Mail various forms and information as required by the customer
Who you are...
- Organized.Able to juggle and prioritize workloads have strong analytical skills
- Communicator.Strong verbally and in writing including interpersonal skills
- Service Minded.Passionate about customer service--delivering it like you expect to receive it
- Detailed.Attentive to detail with excellent problem-solving skills
- Technically Savvy. Proficient with technology intermediate level with Excel and Word
- Bilingual.Fluent in Spanish (highly preferred)
Who we are...
Northwest Administrators Inc. is an industry leader in third-party administration of employee benefits. We administer one of the largest multi-employer pension plans in the country along with numerous large health and welfare plans. As part of our team you will benefit from many training and development opportunities and can expect a better-than-market benefits package. See what our associates are saying about us at Northwest Administrators Inc. Careers ()
If hired you can expect...
- Union scale wages raises every 6 months starting at $19.88/hr. up to $26.29/hr.
- Medical Dental Vision & Rx benefits
- Employer provided/fully funded Defined Benefit Pension
- Up to 8.6 days of Paid Leaveand 11 Holidays
- Strong team environment with good work-life balance
Equal Employment Opportunity
NWA is proud to be an Equal Employment Opportunity employer. All employment decisions are based on business needs job requirements and individual qualifications without regard to race color religion national origin sex sexual orientation gender identity or expression age physical or mental disability marital status amnesty veteran status citizenship family medical history or genetic information or any other characteristic protected by local state or federal laws. NWA prohibits any discrimination or harassment based on any of these characteristics.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. Please contact Human Resources at to request accommodation.
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Northwest Administrators, Inc. (NWA) has been providing employee benefit plan administration and benefit claim processing services to clients throughout the Western United States since 1958. Our primary offices are located in Seattle, Washington; Portland, Oregon; Brisbane and Pasaden ... View more
