Chief Operating Officer

Our Company provides a state of predictability which allows brokers and agents to act with confidence.

Founded in 1967 W. R. Berkley Corporation has grown from a small investment management firm into one of the largest commercial lines property and casualty insurers in the United States.

Along the way weve been listed on the New York Stock Exchange become a Fortune 500 Company joined the S&P 500 and seen our gross written premiums exceed $10 billion.

Today the Berkley brand comprises more than 60 businesses worldwide and is divided into two segments: Insurance and Reinsurance and Monoline Excess. Led by our Executive Chairman founder and largest shareholder William. R. Berkley and our President and Chief Executive Officer W. Robert Berkley Jr. W.R. Berkley Corporation is well-positioned to respond to opportunities for future growth.

The Company is an equal employment opportunity employer.

The Chief Operating Officer (COO) is a key member of the executive leadership team responsible for translating strategic vision into operational execution across the organization. This role will oversee and scale core business functions including strategy execution client success finance strategic partnerships and non-insurance revenue.

As a hands-on leader in a lean high-growth environment the COO will initially manage these functions directly and build out a leadership team as the company scales. They will play a critical role in standing up operational infrastructure identifying and structuring strategic partnerships and driving a digital-first sales and service model across both personal and commercial lines of insurance.

Strategic Execution & Operational Leadership

• Translate company vision into actionable strategies and scalable systems.
• Build and lead a lean agile team with a focus on execution accountability and continuous improvement.
• Develop and implement KPIs and performance metrics to ensure alignment with business goals.

Client Success & Experience

• Design and implement a best-in-class client success model that drives retention satisfaction and lifetime value.
• Champion a customer-first culture across all operational touchpoints.
• Leverage data and feedback to continuously improve the client and customer journey.

Finance & Business Operations

• Oversee financial planning budgeting forecasting and reporting.
• Ensure operational efficiency and cost-effectiveness across departments.
• Support capital allocation decisions and financial modeling for new initiatives.

Strategic Partnerships & Non-Insurance Revenue

• Identify negotiate and manage strategic partnerships that align with business objectives and economic models.
• Develop and grow non-insurance revenue streams through innovative offerings and partnerships.
• Evaluate and structure joint ventures alliances and other growth opportunities.

Digital Transformation & Technology Enablement

• Lead the development of a digital-first sales and service model.
• Partner with technology and product teams to implement systems that support automation scalability and customer engagement.
• Drive adoption of tools and platforms that enhance operational performance.

Leadership & Culture

• Report directly to the CEO and collaborate with fellow executive leaders including the heads of product technology marketing claims service and legal.
• Build and mentor a high-performing team fostering a culture of ownership innovation and collaboration.
• Represent the company in board meetings investor discussions and strategic planning sessions.

• Bachelors degree in Business Finance Operations or a related field. MBA or advanced degree preferred
• 15 years of progressive leadership experience in operations strategy or general management roles with deep understanding of insurance operations.
• Proven success in scaling operations in high-growth or startup environments.
• Strong financial acumen and experience managing P&L responsibilities.
• Demonstrated ability to build and lead cross-functional teams.
• Experience with digital transformation and technology-driven operations.
• Excellent negotiation communication and relationship-building skills.
• Deep understanding of customer success strategic partnerships and operational excellence.
• Experience in personal or commercial lines insurance is required.