Senior Client Relations Administrator (Hybrid On-Site)

At Broadridge weve built a culture where the highest goal is to empower others to accomplish more. If youre passionate about developing your career while helping others along the way come join the Broadridge team.

Broadridge is growing! We are seeking a Senior Client Relations Administrator to join our Trust Bank Client Services this critical role youll serve as a trusted partner to our clients building and maintaining strong long-term relationships that ensure exceptional service delivery. Youll act as the primary liaison between clients internal colleagues and external partners helping to resolve complex inquiries while driving continuous process improvement across position blends relationship management operational excellence governance oversight and strategic problem-solvingideal for professionals experienced in stewardship proxy operations or client services within governance or financial data environments.

Key Responsibilities:

Client Relationship Excellence

• Cultivate trusted partnerships with trust bank clients acting as their advocate and ensuring consistent high-quality client experience.
• Serve as the key point of contact to address and resolve client inquiries issues and escalations in a timely professional manner.

Operational Service Delivery

• Manage daily and cyclical workflows related to client servicing account maintenance and fulfillment of proxy-related or governance-driven activities.
• Collaborate cross-functionally with internal teams (Operations Product Technology and Compliance) to ensure service accuracy and delivery against SLAs.

Governance and Data Integrity

• Ensure data documentation and reporting accuracy across client portfolioshelping clients maintain compliance with stewardship policies and regulatory expectations.
• Identify process inefficiencies and partner with leadership to develop and implement best practices to improve accuracy timeliness and client satisfaction.

Mentorship and Team Collaboration

• Support training and mentoring of new associates sharing best practices in client servicing and operational standards.
• Engage collaboratively with internal partners and promote open communication efficiency and client-centric problem-solving.
• Proactively identify opportunities to enhance client solutions and streamline service delivery.
• Participate in projects and special initiatives designed to modernize workflows elevate data quality or scale client delivery.

Qualifications:

• Experience in client relationship management proxy governance trust services or institutional account servicing.
• Familiarity with shareholder voting proxy operations or financial market operations is highly desirable.
• Exceptional organizational analytical and written communication skills with keen attention to detail.
• Proven ability to multi-task prioritize workloads and deliver under tight deadlines.
• Strong interpersonal skills with a passion for client satisfaction and collaborative teamwork.
• Proficiency in Microsoft Office Suite (Excel Access Word Outlook); advanced Excel skills preferred.
• Self-starter with strong accountability and professionalism; able to work independently in a dynamic fast-paced environment.
• Demonstrated alignment with Broadridges client-first culture ethical standards and commitment to excellence.

Why Broadridge

At Broadridge youll help shape the future of investor communications governance and stewardship collaborating with the leading financial institutions and governance professionals who rely on our solutions. This is a unique opportunity to expand your expertise in proxy management data stewardship and institutional relationship management all while helping our clients meet their fiduciary and regulatory obligations with confidence.

Salary range $30.00 - $36.00 per hour

Bonus Eligible.

Broadridge considers various factors when evaluating a candidates final salary including but not limited to relevant experience skills and education.

Please visitfor more information on our comprehensive benefit offerings.

We are dedicated to fostering a collaborative engaging and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe understood and valued and we work diligently and collaboratively to ensure Broadridge is a companyand ultimately a communitythat recognizes and celebrates everyones unique perspective.

Use of AI in Hiring

As part of the recruiting process Broadridge may use technology including artificial intelligence (AI)-based tools to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers and all employment decisions include human review to ensure fairness accuracy and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify misrepresent or disguise information in an application resume assessment or interview will result in disqualification from consideration.

US applicants: Clickhereto view the EEOC Know Your Rights poster.

Disability Assistance

We recognize that ensuring our long-term success means creating an environment where everyone is welcome where everyones strengths are valued and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race color religion sex (including sexual orientation gender identity or expression and pregnancy) marital status national origin ethnic origin age disability genetic information military or veteran status and other protected characteristics protected by applicable federal state or local laws.

If you need assistance or would like to request reasonable accommodations during the application and/or hiring process please contact us at or by sending an email to.