Program Manager

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Job Title

About the Role:

A Program Manager plays a crucial role in overseeing and coordinating various projects within the Project Management Organization to ensure they align with the companys strategic goals.

Strategic Planning: Develop and implement program strategies ensuring alignment with organizational objectives.

Project Coordination: Oversee multiple projects ensuring they are completed on time within scope and within budget.

Stakeholder Management: Communicate with stakeholders to understand their needs and expectations and ensure their satisfaction.

Resource Allocation: Allocate resources efficiently to maximize productivity and minimize costs.

Risk Management: Identify potential risks and develop mitigation strategies.

Performance Monitoring: Track program performance using appropriate tools and techniques and report on progress to senior management.

Team Leadership: Lead and mentor project managers and teams fostering a collaborative and productive work environment.

Reporting Relationships:

Direct Reports: N/A

Essential Job Responsibilities:

Scope of responsibility includes active leadership and management of a client engagement of projects in various stages of the strategy/sales/implementation lifecycle. This role will provide leadership vision strategic planning and execution plans on our most complex accounts across multiple lines of business.The Program Manager will also execute multiple projects and/or coordinate work being managed by multiple business units.

Establish an effective program governance structure and provide direction and oversight of multiple programs and projects for a specific client Program.

• Ensure predictable consistent and successful program delivery. Partner with the client client partner client executives service partner service executives and other key stakeholders to determine strategic objectives and critical success factors.
• Provide a holistic view of a clients overall Program to the client organization and all stakeholders communication of Program changes solution maps and performance reviews.

• Ability to manage multiple account projects with matrix management/influence across company.
• Participate in business development activities meet with prospective/current clients to facilitate solutioning and deal planning as appropriate.
• Provide a holistic view of a clients overall Program to the client organization and all stakeholders; Aggregates and summarizes information across all projects/programs to provide a high-level executive dashboard of Program status to Steering Committee executive management and other key stakeholders.
• Manage Communication Plan in order to proactively communicate progress on an on-going basis ensuring transparency throughout program/project lifecycle. Provide leadership and key stakeholders with the information and venues to make effective timely decisions.

• Ensure consistent usage of standard program and project management practices enterprise wide.
• Assess project plans and charters for completeness and quality; execute project health checks.
• Fosters a high-performance matrix team by identifying resources and skillsets needed and implementing a management plan to ensure successful delivery of the overall Program.
• Define Program governance outlining roles/responsibilities decision rights and clearly defined escalation path.

• Ensure success criteria are defined upfront to promote alignment and actively manage to expected outcomes.

The above statements are intended only to describe the general nature of the job and should not be construed as an all-inclusive list of position responsibilities.

Required Qualifications:

• Bachelors degree in relevant discipline
• 10-12 years of relevant project and program experience andor relevant consulting experience
• Experience collaborating with client facing projects organizations Conversions Implementations
• Experience in driving large scale programs/projects and accounts.
• Experience with matrix management of cross-functional processes and teams
• Experience in banking financial services and/or software industries
• Knowledge of and demonstrated experience in project or program management processes and methodologies as well as project lifecycle.
• Familiarity with Project Management tools especially Microsoft Project

Preferred Qualifications:

• Advanced Degree in relevant field
• Supervisory/Management experience
• Program Management Professional (PgMP) certification preferred.
• Six Sigma LEAN
• ProSci ADKAR / Change Management experience or certification

Travel Required: Up To 50%

This role is not eligible to be performed in Colorado California District of Columbia Hawaii Illinois Maryland Minnesota New Jersey New York Nevada Rhode Island or Washington.

It is unlawful to discriminate against a prospective employee due to the individuals status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin gender gender identity sexual orientation age disability protected veteran status or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process please contact. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiservs Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

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