Senior Risk Analyst

Were on a mission to make money work for everyone.

Were waving goodbye to the complicated and confusing ways of traditional banking.

After starting as a prepaid card our product offering has grown a lot in the last 10 years in the UK. As well aspersonal and business bank accounts we offer joint accounts accounts for 16-17 year olds a free kids account and credit cards in the UK with more exciting things to come beyond. Our UK customers can also save invest andcombine their pensions with us.

With our hot coral cards and get-paid-early feature combined with financial education on social media and our award winning customer service we have a long history of creating magical moments for our customers!

Were not about selling products - we want to solve problems and change lives through Monzo

Hear from our UK team about what its like working at Monzo

San Fransisco $90000 - $110000 benefits

Monzo is a leading financial technology company with over 12 million customers committed to providing modern banking the last few years weve built a banking app that our customers love with extremely high daily engagement an industry leading net promoter score and award-winning customer support. Today we are the 7th largest bank in the UK and weve raised over $1 billion from CapitalG YCombinator Stripe Coatue Eric Schmidt Mike Moritz and others most recently at a $5 billion valuation lead.

We were founded to make money work for everyone. With that in mind Monzo is investing to accelerate our US expansion. Were a small team operating like an early stage startup in the US but with the financial operational and engineering platform muscle of a larger company. Were focused on building an amazing US product shipping and iterating quickly and deepening our product market fit. Were looking for highly driven enterprising people to help us achieve our mission and bring the Monzo magic to the US.

Youll play a key role by

As a Sr. Risk Analyst you will play a key role in supporting strategic initiatives across the Risk organization. You will develop deep expertise on the processes and be responsible for driving continuous process improvement initiatives with a particular focus on program success metrics. Through data-driven insights you will develop recommendations for fraud rules that enable a more frictionless consistent experience for users while maintaining low loss and exposure levels. You will also be responsible for new process standards and agent tooling improvements that shape the foundation of the Risk team. You will operationalize these recommendations through strong project management in partnership with the Head of Risk.

This position will report to the US Head of Risk

Responsibilities

• Rules Performance Management & Data Driven Collaboration
  • Develop manage and iterate on onboarding and fraud detection rules and AML rules that balance growth and loss exposure. These rules will help drive KPIs success metrics and efficiencies across the Risk organization
  • Leverage data to synthesize recommendations and share with various management teams and other key stakeholders to drive a collaborative culture within the organization
• Strategic Program Execution
  • Support Head of Risk by scoping problem statements building project plans and executing ideas to drive improvement to key member experience metrics and Risk loss metrics
  • Support launch readiness efforts for new products / features; work closely with cross-functional stakeholders to ensure operational readiness; provide impact analysis on the risk projects and advocate for improvements
  • Gain other organizations support for your projects; influence other organizations roadmaps to deliver member and agent experience improvements
• Risk Strategy and Emerging Threats
  • Own and maintain support process documentation (e.g. Risk lifecycle knowledge base library standard operating procedures). Develop and maintain quality control documentation and reports for Risk Ops
  • Advise on emerging risk vectors and devise strategies on how to manage risk exposure

Wed love to hear from you if

• 3 years experience in risk analytics or general analytical roles
• Has excellent written and verbal communication skills to establish productive working relationships with staff and management at all levels
• Deep understanding of fraud typologies and high risk signals to build fraud mitigation engines
• Strong ability to leverage data to inform and support critical decisions; candidates will have foundational SQL and data visualization experience using tools like Looker Tableau or Microsoft Power BI
• Demonstrate ability to work in a complex organization to determine business and customer needs and to prioritize competing priorities
• Experience working with cross-functional teams such as product managers data analysts operations analysts in building operations processes and systems
• Ability to effectively identify prioritize and handle multiple work streams simultaneously in a dynamic and rapidly-changing environment
• Highly motivated self-starter with a desire to grow and learn
• Have a strong understanding of Risk operational processes
• Be comfortable with decision making in a fast paced ambiguous environment while demonstrating curiosity and growth mindset

Not ticking every box Thats totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At Monzo were dedicated to creating a diverse and welcoming team. If youre passionate about this role and keen to learn and grow with us we encourage you to apply even if you dont have everything thats listed just yet. Drop us your application wed love to hear from you!

Whats in it for you

We offer a competitive salary and a pretty greatbenefitspackage (if we do say so ourselves!)

$ Equity
This role is hybrid based out of our San Francisco office
Learning budget of $1500 a year for books training courses and conferences
Generous 401k with 4% employer match

#LI-San Francisco

#LI-EL1

Equal opportunities for everyone

Diversity and inclusion are a priority for us and were making sure we have lots of support for all of our people to grow at Monzo. At Monzo were embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report.

Were an equal opportunity employer. All applicants will be considered for employment without attention to age ethnicity religion sex sexual orientation gender identity family or parental status national origin or veteran neurodiversity or disability status.

If you have a preferred name please use it to apply. We dont need full or birth names at application stage