Patient Services Specialist I (CASSI Odenton)
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Job Location:
Odenton, MD - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Overview
The Patient Services Specialist I will accurately complete patient registration/check-in and check-out. This position is responsible for diversified administrative duties and front-end clinical operations activities which will include greeting patients and families; collecting patient information; and completing cashiering functions. The incumbent interacts with patients families clinicians and administrative staff in a courteous and professional manner while placing an emphasis on adhering to high standards of customer service.
Responsibilities
- Greet clients and visitors and alert clinical staff of clients arrival.
- Accurately complete the patient registration check-in and check-out process by obtaining required client information (such as new and/or updates to expired consents and financial documentation). Perform regular audits and monitor existing documentation.
- Promptly answer phones appropriately direct calls take and deliver accurate messages return calls answer questions; and provide accurate and timely follow-up as needed. Provide incoming callers with directions hours of operation and Care Center information regarding scheduled appointments when appropriate.
- Accurately gather follow-up appointment information.
- Obtain security personnel and Professional Crisis Management (PCM) team in times of crisis for client safety as needed.
- Collect co-pays provide receipts and provide timely accounting for all collected cash and payments. Identify discrepancies and immediately work with the supervisor to resolve issues.
- Access the scheduling system as necessary to assist and redirect new and returning patients and families to the appropriate area department clinic or provider.
- Maintain a general and updated understanding of insurance requirements as they relate to the Care Center.
- Respond to patient families providers and other staff in a timely and professional manner based on the established department policies and procedures. Seek supervisory assistance when working to resolve outstanding issues as necessary.
- Regularly monitor and update patient information for various EPIC Work Ques.
- Assist with the training and provide regular support to Care Center and administrative staff.
- Must be able to provide backup support at CASSI satellite offices as needed.
Qualifications
EDUCATION: |
- High School Diploma GED or equivalent required.
- Associates degree in human services related field healthcare administration or business or specialized vocational training program preferred.
EXPERIENCE: |
- Related front desk secretarial clerical or customer service experience preferred.
Required Experience:
IC
Key Skills
- Criminal Justice
- Account Payable
- Economics
- Front End
- Facilities Management
- Domestic
About Company
Kennedy Krieger Institute improves the lives of children and adults with special health challenges through interdisciplinary hospital services and outpatient, community, education and research programs.
