Claims Program Manager
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Job Location:
Helena, MT - USA
Yearly Salary:
$ 93700 - 140400
Posted on:
26-10-2025
Vacancies:
1 Vacancy
Department:
Job Summary
This INTERNAL posting is open to current MSF employees and is scheduled to close on Tuesday Nov 4th at 11:59pm.
Montana State Fund (MSF) is looking for a dynamic leader to anchor our claims strategy - a cornerstone of our commitment to Montanas injured workers and employers. This role is not just about managing claims; its about leading a transformation. Youll be instrumental in shaping a future where empathy meets efficiency driving a culture of continuous learning and advocacy that directly impacts MSFs success and reputation. As a Claims Program Manager you will be on the leading edge of MSFs mission translating our strategic vision into exceptional real-world outcomes.
About the job:
The Claims Program Manager leads with a strong focus on customer advocacy cultivating a claims culture rooted in empathy accountability and continuous learning. This role drives staff engagement and development building a high-performing team committed to proactive empathetic and outcome-based service. As a change agent the Program Manager champions innovation and agility implementing best practices and technologies to improve outcomes across the claims lifecycle. Through strategic leadership and cross-functional collaboration this position ensures the claims function evolves to meet the needs of injured workers policyholders and the broader organization.
Required Skills
What you will do:
- Provide Leadership and Cultivate Claims Culture: This position requires providing influential leadership to claims managers and staff promoting a culture of accountability continuous learning and customer advocacy. The Claims Program Manager drives talent management mentoring engagement and development of staff to build a deep bench of technically strong and empathetic claims professionals. Crucially they must champion a customer-centric culture within the claims organization ensuring interactions and outcomes are fair and timely.
- Execute Claims Strategy & Project Portfolio: This role is responsible leading the execution of the strategic vision for the claims department ensuring alignment with overall business objectives and customer needs. This involves leading the design implementation and oversight of key claims programs and initiatives (e.g. litigation management complex claims units) to optimize performance and results. The Claims Program Manager champions a culture of agility and continuous improvement driving the adoption of best practices emerging technologies and innovative processes to enhance efficiency accuracy and customer experience across the claims lifecycle. As a change agent the Program Manager proactively identifies opportunities adapts to evolving needs and leads teams through transformation with resilience and strategic focus.
- Ensure Claims Quality and Operational Excellence: The Claims Program Manager must participate in establishing monitoring and reporting on key performance indicators (KPIs) and operational metrics for the claims department focusing on timeliness accuracy severity and customer satisfaction. Furthermore the role involves collaborating with Actuarial Finance and Underwriting teams to manage claim reserve adequacy analyze loss trends and inform pricing/product strategies. The manager is also expected to foster strong relationships with policyholders by promoting transparency responsiveness and trust throughout the claims process
- Manage Compliance and Risk: The Claims Program Manager ensures compliance with Montana statute and MSF claims best practices. The manager is also responsible for identifying and mitigating emerging claims risks and exposures by implementing proactive controls and process adjustments and must lead or support other corporate initiatives or enterprise priorities as needed.
Required Experience
What you will need (minimum qualifications):
- Bachelors degree in business management or related field and 7 years of progressively responsible work experience in operations finance or other corporate administration roles (or an equivalent combination of education and experience) OR demonstrated proficiency to be able to carry out the essential functions of the role.
- 3 years of leadership experience OR demonstrated proficiency to be able to carry out the essential functions of the role.
- Excellent analytical communication and organizational skills.
- Program or project leadership experience
- Previous leadership experience which included leading cross-functional projects with measurable business impact.
Job location: This position requires regular on-site presence in the Helena MT office.
Compensation and Benefits: The salary range for this exempt MGR position is $93700-$140400 per year.
Montana State Fund offers excellent benefits paid time off and a competitive compensation program including:
- Excellent health insurance with dental vision life long-term disability and more with optional dependent coverage.
- Flexible spending accounts for dependent care and medical expenses.
- Public employees retirement plan tax-deferred contributions with a generous employer match.
- Optional 457(b) deferred compensation to further increase retirement savings.
- Higher education reimbursement and other training and development programs.
- Robust personal leave paid holidays and extended leave.
Are you a change leader looking to make a real impact Apply today!
Required Experience:
Manager
Key Skills
- Project Management Methodology
- Project / Program Management
- Program Management
- Management Experience
- Microsoft Powerpoint
- Project Management
- Microsoft Project
- Budgeting
- DoD Experience
- Leadership Experience
- Supervising Experience
- Contracts
About Company
MSF - Belgium Médecins Sans Frontières “Doctors without Borders” is a private, non-profit international humanitarian organization dedicated to providing medical assistance to populations in crisis, without discrimination and regardless of race, religion, creed or political affiliatio ... View more
