Senior Director – Communications & Authentication Fraud Solutions

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What Well Bring:

At TransUnion we have a welcoming and energetic environment that encourages collaboration and innovation. We are consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities while discovering their genius.

At Transunion Global Fraud Solutions (GFS) is a major business segment that provides sophisticated solutions and services in fraud and identity & risk management. We support organizations across a wide variety of verticals including finance retail telecommunications utilities gaming government and insurance.

This role is focused on an evolving suite of GFS solutions that specializes in communications fraud & risk mitigation (including multifactor and step-up authentication) and drive the global expansion of currently US-focused solutions set.

The incumbent will work across all phases of the product life cycle from inception through introduction into the marketplace management and retirement working closely with other product/solutions managers technology InfoSec operations mobile network operators and other relevant external technology/solutions partners and go-to-market teams.

What Youll Bring:

• 15 years experience in product management technology and/or operations particularly in the telecommunications industry
• 7 years experience managing fraud or telecommunications solutions in a leader capacity being responsible for solutions development deployment and commercialization
• Deep familiarity and experience with communications networks and industry standards (e.g. STIR/SHAKEN)
• Knowledge of the communications regulatory and compliance environment (US and global)
• Experience defining product requirements including understanding and defining complex technical architectures and roadmaps for data and/or technical solutions particularly in the telecommunications industry
• Experience with communications fraud solutions in the industry including voice biometrics/caller authentication/network forensics
• Proven ability to create compelling and effective communication cross-functionally and at all levels for internal and external audiences
• Highly developed ability to lead a team of experts collaborate in a complex matrix structure with critical stakeholders & talent and proven track record of leading expansion/launch of new solutions in existing and new markets

Impact Youll Make:

• Lead and own retention and growth strategy defining vision for the communications and authentication fraud solutions at GFS
• End-to-end fraud product responsibility covering GFS product strategy/innovation business & product requirements & definition use case prioritization and road mapping for key communications and authentication fraud solutions
• Manage overall product health including the product backlog ongoing product support and product sunset strategies
• Be the subject matter expert on go-to-market partnerships with mobile network operators capability and business partners involved in bringing products to market. This includes facilitating close collaboration within internal TU communications solutions & technology teams to identify synchronized capabilities avoid redundancies and drive innovation that is cutting edge
• Experience with SLAs user-journey mapping and performance metrics and reporting
• Work with technology and other teams as relevant to write comprehensive product requirements define solution intent and determine high-level capabilities
• Work with global product and technology teams to develop GFS roadmap and pursue appropriate prioritization
• Product Management responsibility for enabling sales (existing and new solutions) lend support to Delivery and Customer Success to develop onboarding and support procedures and provide general support for GFS Product
• Work with GFS personnel as required to manage 3rd party relationships (e.g. aggregators and MNOs) and closely work with GFS product counterparts to stay aligned to and influence GFS roadmap & solutions
• Collaborate with product marketing to develop relevant collaterals training materials and schedule
• Monitor and analyze product financials KPIs customer feedback and the competitive landscape as it relates to fraud solutions used communications and authentication
• Articulate the strategy and drive execution of the global expansion of US-focused communications fraud solutions to become a global solutions offering within 18-24 months
• Work across regions with Head of Frauds and regional technology teams to understand regional landscape technology/regulatory/communication networks and translate into roadmap and product requirements including enabling go-to-market and delivery/support across regions

#LI-TE1

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law including the Los Angeles County Fair Chance Ordinance for Employers the San Francisco Fair Chance Ordinance Fair Chance Initiative for Hiring Ordinance and the California Fair Chance Act.

Adherence to Company policies sound judgment and trustworthiness working safely communicating respectfully and safeguarding business operations confidential and proprietary information and the Companys reputation are also essential expectations of this position.

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

Benefits:

TransUnion provides flexible benefits including flexible time off for exempt associates paid time off for non-exempt associates up to 12 paid holidays per year health benefits (including medical dental and vision plan options and health spending accounts) mental health support disability benefits up to 12 weeks of paid parental leave adoption assistance fertility planning coverage legal benefits long-term care insurance commuter benefits tuition reimbursement charity gift matching employee stock purchase plan 401(k) retirement savings with employer match and access to TransUnions Employee Resource Groups. Spousal domestic partner and other eligible dependent coverage is available on select health and welfare plans.

We are committed to being a place where diversity is not only present it is embraced. As an equal opportunity employer all qualified applicants will receive consideration for employment without regard to race color religion sex national origin age disability status veteran status genetic information marital status citizenship status sexual orientation gender identity or any other characteristic protected by law. Additionally in accordance with Section 503 of the Rehabilitation Act of 1973 and the Vietnam Era Veterans Readjustment Assistance Act of 1974 TransUnion takes affirmative action to employ and advance in employment qualified individuals with a disability and protected veterans in all levels of employment and develops annual affirmative action plans. Components of TransUnions Affirmative Action Program for individuals with disabilities and protected veterans are available for review to any associate or applicant for employment upon request by contacting

Pay Scale Information :

The U.S. base salary range for this position is $166800.00 - $250000.00 annually. *The salary range for this position reflects a reasonable estimate of the range of compensation for this job. At TransUnion actual compensation is based on careful consideration of additional factors such as (but not limited to) an individuals education training work experience job-related skill set location and industry knowledge as well as the scope and responsibilities of the position and market considerations.

Regular fulltime non-sales positions may be eligible to participate in TransUnions annual bonus plan. Certain positions may be also eligible for long-term incentives and other payments based on applicable company guidance and plan documents.

TransUnions Internal Job Title:

Sr Director Product Management

Company:

TransUnion LLC