Helpdesk Specialist Entry
Share
Job Location:
Washington, AR - USA
Hourly Salary:
$ 21 - 24
Posted on:
26 days ago
Vacancies:
1 Vacancy
Job Summary
Job Description:
Short Description:
Install and configure software and hardware components of computer and network systems. Provide technical support to users and troubleshoot system and network issues. Perform diagnostic tests and maintenance procedures.
Complete Description:
About Department of Buildings
The Client is responsible for regulating construction activity in the District of Columbia. The agency operates a consolidated permit operations division reviews all construction documents to ensure compliance with building codes and zoning regulations and has inspection and oversight authority through which construction activity building systems and rental housing establishments are inspected with violations cited and if necessary abatement pursued within the limits of the law.
Description
Client is looking for an entry level Help Desk Specialist to install and configure hardware and software components of network systems. This role involves providing technical support to users troubleshooting network issues and perform diagnostic tests to ensure optimal system performance.
Responsibilities:
1. Responds to and diagnoses problems through discussion with users.
2. Ensures a timely process through which problems are controlled including problem recognition research isolation resolution and follow-up steps.
3. Ability to understand and maintain inventory management.
4. Provides support to end users on a variety of issues.
5. Identifies researches and resolves technical problems.
6. Responds to telephone calls emails and personnel requests for technical support.
7. Documents tracks and monitors the problem to ensure a timely resolution.
8. Provides second-tier support to end users for either PC server or mainframe applications or hardware.
9. Interacts with network services software systems engineering and/or applications development to restore service and/or identify and correct core problem.
10. Simulates or recreates user problems to resolve operating difficulties.
11. Recommends systems modifications to reduce user problems.
12. Knowledge of Office 365.
13. Ability to maintain users accounts in Active Directory.
Minimum Education/Certification Requirements:
Bachelors degree in IT or related field or equivalent experience
The Client is responsible for regulating construction activity in the District of Columbia. The agency operates a consolidated permit operations division reviews all construction documents to ensure compliance with building codes and zoning regulations and has inspection and oversight authority through which construction activity building systems and rental housing establishments are inspected with violations cited and if necessary abatement pursued within the limits of the law.
Description
Client is looking for an entry level Help Desk Specialist to install and configure hardware and software components of network systems. This role involves providing technical support to users troubleshooting network issues and perform diagnostic tests to ensure optimal system performance.
Responsibilities:
1. Responds to and diagnoses problems through discussion with users.
2. Ensures a timely process through which problems are controlled including problem recognition research isolation resolution and follow-up steps.
3. Ability to understand and maintain inventory management.
4. Provides support to end users on a variety of issues.
5. Identifies researches and resolves technical problems.
6. Responds to telephone calls emails and personnel requests for technical support.
7. Documents tracks and monitors the problem to ensure a timely resolution.
8. Provides second-tier support to end users for either PC server or mainframe applications or hardware.
9. Interacts with network services software systems engineering and/or applications development to restore service and/or identify and correct core problem.
10. Simulates or recreates user problems to resolve operating difficulties.
11. Recommends systems modifications to reduce user problems.
12. Knowledge of Office 365.
13. Ability to maintain users accounts in Active Directory.
Minimum Education/Certification Requirements:
Bachelors degree in IT or related field or equivalent experience
Skill:
Bachelors degree in IT or related field or equivalent experience
Diagnosing and resolving end user computer/computer peripherals problems
Providing second-tier support to end users server or mainframe apps/hardware
Documenting tracking and monitoring end user server or mainframe apps/hardware problems
Assisting in the setup re-installation or replacement of IT equipment between floors.
Resolving issues and or troubleshooting issues to supervisor.
Ability to communicate issues and work in team environment.
Knowledge of IT hardware configuration and installation (pcs monitors setup)
Must be able to lift 20 lb
Must be willing to work onsite
Compensation: $21.00 - $24.00 per hour
About Us
AHU Technologies INC. is an IT consulting and permanent staffing firm that meets and exceeds the evolving IT service needs of leading corporations within the United States. We have been providing IT solutions to customers from different industry sectors helping them control costs and release internal resources to focus on strategic issues.
AHU Technologies INC. was co-founded by visionary young techno-commercial entrepreneurs who remain as our principal consultants. Maintaining working relationships with a cadre of other highly skilled independent consultants we have a growing number of resources available for development projects. We are currently working on Various projects such as media entertainment ERP Solutions data warehousing Web Applications Telecommunications and medical to our clients all over the world.
Required Experience:
IC
Key Skills
- Computer Hardware
- Mac Os
- Active Directory
- VMware
- ConnectWise
- HP Service Manager
- Microsoft Windows Server
- Mobile Devices
- Windows
- Help Desk
- Operating Systems
- Remedy
About Company
AHU Technologies offers SAP Services, E-commerce, Web Development, SEO & Digital Marketing, Graphic Designing, Camera Surveillance, & Accounting services.
