Staff Outbound Product Manager

We are looking for a Senior Staff Outbound Product Manager to support the outbound GTM strategy for ServiceNows Core Business Suite an AIpowered solution that quickly transforms core business processes such as HR procurement finance facilities and legal. Available on the single intelligent ServiceNow AI Platform Core Business Suite connects employees suppliers systems and data in one place enabling efficiency and faster time to value for organizations of all sizes. 

This is a high-impact role for a senior GTM principal who thrives at the intersection of product strategy and customer engagement. Youll define how the suite is positioned packaged and differentiated in a fierce marketwhile partnering with sales to pitch the suite directly to CIOs and other enterprise executives.

Youll act as the executive face of the product in the field shaping how ServiceNows platform story is told and ensuring customers clearly see the cross-workflow value of adopting the suite. At the same time youll bring back insights from these conversations to influence product direction packaging and adoption strategy.

What Youll Do

• Define and deliver executive-level messaging packaging and suite narratives for the Core Business Suite SKU..
• Partner with enterprise sales to co-pitch the suite to CIOs and executive buyers telling a compelling ESM story articulating how ServiceNow drives transformation across IT HR Finance and more.
• Build GTM content: enablement playbooks best-practice assets industry briefs and product positioning. Develop executive-ready narratives that translate product capabilities into business transformation outcomes
• Rally cross-functional stakeholders (Inbound PM Product Marketing Pricing Solution Consulting Product Success) to ensure unified execution across launch adoption and enablement.
• Bring back voice-of-customer insights from the field and other interactions to influence roadmap packaging and pricing strategies.
• Monitor adoption metrics trends and market dynamicsadjust GTM strategies to maximize uptake and expansion.
• Enable field teams with suite playbooks positionings and sales tools.
• Represent ServiceNow externally at executive briefings events and with pundits as a trusted ESM thought partner
• Act as a thought partner in ESM bringing cross-market insights to influence roadmap and strategy.
• Mentor peers and contribute to the growth of outbound product management at ServiceNow.

Why Join Us

Join a rapidly growing team focused on delivering transformational AI-powered solutions that connect employees suppliers systems and data to drive business efficiency. Play a critical role in scaling ServiceNows Core Business Suite to enterprises and mid-market companies this role youll represent the suite directly to CIOs influence customer buying decisions and shape how the worlds largest organizations adopt ServiceNow at scale.

This is a rare opportunity to blend executive field engagement with suite-level product leadership working at the heart of ServiceNows strategy in one of the most visible and impactful outbound PM roles in the company.

Qualifications :

What Were Looking For

• Experience in leveraging or critically thinking about how to integrate AI into work processes strategic direction or problem-solving. This may include using AI-powered tools automating workflows reviewing AI-influenced insights or exploring AIs potential impact on the function or industry. 
• 8 years in outbound product management GTM strategy or product marketing principal roles.
• Deep Enterprise Service Management (ESM) knowledge especially ITSM HR services and cross-departmental workflows.
• Proven ability to pitch complex SaaS solutions to CIOs and senior executives.
• Strong collaboration experience with enterprise sales teams to drive pipeline and win rates.
• Expertise in packaging pricing positioning and product differentiation.
• Exceptional storytelling communication and executive presence skills.
• Strategic and data-informed mindset; able to balance vision with execution.
• Preferred:
• Experience at peer SaaS or platform companies (e.g. Atlassian Salesforce Workday BMC).
• Familiarity with pricing and packaging and GTM strategies for multi-module enterprise offerings.
• Prior involvement in industry relations or industry influencer engagement.

@ProductJobs

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Remote Work :

Yes

Employment Type :

Full-time