Sales Support Specialist
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Job Location:
Milwaukee, WI - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Calling all innovators find your future at Fiserv.
Were Fiserv a global leader in Fintech and payments and we move money and information in a way that moves the world. We connect financial institutions corporations merchants and consumers to one another millions of times a day quickly reliably and securely. Any time you swipe your credit card pay through a mobile app or withdraw money from the bank were involved. If you want to make an impact on a global scale come make a difference at Fiserv.
Job Title
Sales Support SpecialistAbout Your Role:
As a Sales Support Specialist you will play a crucial role in enhancing the overall efficiency of the team by providing administrative support accurate information and resolutions while ensuring a seamless process for our Fiserv merchants. You will be responsible for assisting various merchants with inquiries processing orders and maintaining customer records in our database. Your primary goal is to deliver quick and accurate information and resolutions. Your strong communication skills and solution-oriented approach will help us deliver exceptional service to our clients and drive success.
What Youll Do:
- Handle 10-15 calls per day addressing merchant inquiries and issues including those related to sales and account retention.
- Navigate and direct customers to the right solutions while maintaining strong communication throughout the process.
- Work with merchants to troubleshoot problems particularly handling cancellations or charge issues by assigning them to the appropriate relationship manager.
- Receive and resolve inquiries from an assigned ticketing system via multiple channels including phone and e-mail.
Experience Youll Need to Have:
- 2-3 years of experience working in the financial industry in either Customer Service Sales Support or administrative functions.
- Experience with MS Office: Excel Word and Outlook.
- High School Diploma or Equivalent.
Experience That Would Be Great to Have:
- Proficiency in mathematics.
- Advanced Excel skills desired with the ability to create spreadsheets and manipulate databases.
- Experience with all Microsoft Office Suite applications.
- CoPilot and Salesforce CRM experience is a plus.
Sponsorship:
- You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including but not limited to F-1 (OPT CPT STEM) H-1B H-2 or TN or any candidate requiring sponsorship now or in the future will not be considered for this role.
Benefits at Fiserv:
- Fuel Your Life program to support physical financial social and emotional well-being
- Paid holidays and generous time away policies
- No-cost mental health support through Employee Assistance Programs
- Living Proof program to recognize your peers extra effort with points used for rewards
- Eight Employee Resource Groups to foster a collaborative culture
- Unparalleled professional growth with training development and internal mobility opportunities
- Retirement planning and discounted shares with the Employee Stock Purchase Plan
- Medical dental vision life and disability insurance options available day one
- Tuition assistance and reimbursement program
- Paid parental caregiver and military leave
This role is not eligible to be performed in Colorado California District of Columbia Hawaii Illinois Maryland Minnesota New Jersey New York Nevada Rhode Island or Washington.
It is unlawful to discriminate against a prospective employee due to the individuals status as a veteran.
Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.
Thank you for considering employment with Fiserv. Please:
- Apply using your legal name
- Complete the step-by-step profile and attach your resume (either is acceptable both are preferable).
Our commitment to Equal Opportunity:
Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin gender gender identity sexual orientation age disability protected veteran status or any other category protected by law.
If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process please contact. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiservs Disability Accommodation Policy for additional information.
Note to agencies:
Fiserv does not accept resume submissions from agencies outside of existing do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.
Warning about fake job posts:
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.
Required Experience:
IC
Key Skills
- Data Entry
- Customer Service
- Account Executives
- Product Knowledge
- Account Management
- Communication
- CRM
- Salesforce
- Phone Calls
- RFP
- Sales Goals
- Powerpoint
- Technical Support
- Sales Support
About Company
Fiserv is a global fintech and payments company with solutions for banking, global commerce, merchant acquiring, billing and payments, and point-of-sale.
