Service Supervisor
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Job Location:
Hillsboro, IL - USA
Monthly Salary:
Not Disclosed
Posted on:
26-10-2025
Vacancies:
1 Vacancy
Job Summary
Its your time make it matter.
At Peterson we partner with our customers to build the future. For over 85 years our peoples work has shaped the communities where we live where we raise our families and where we thrive. Petersons legacy permeates every aspect of our communities. From roads and bridges back-up power at hospitals fire-fighting concerts and moving goods; we are everywhere you look. At Peterson you dont just have a career you have a purpose.
Our family-oriented environment is built on safety winning growth and professional achievement. Hiring and developing exceptional people is critical to our continued success. We have high standards for a good reason: our people represent Peterson our family our brand and our values.
You have high expectations too.You are exceptionally motivated have outstanding skills and want your work to matter.Peterson offers competitive wages generous benefits and promotional opportunities at a family-owned and operated business.Its time to use your skills and passion to do work that matters!
Job Description
Peterson Power Systems has a need for a Service Supervisor who will be based out of our Hillsboro OR location. This job requires regular travel to customer sites located throughout the country.
SUMMARY
The Service Supervisor is responsible for service department activities to provide prompt service to customers and other departments.
ESSENTIAL JOB FUNCTIONS
The following reflects managements definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign the functions to this job at any time due to reasonable accommodation or other reasons. Job functions include the following. Other duties may be assigned.
Maintain a safe working environment and ensured all safety procedures laws policies and rules are observed. Instill safe working habits cleanliness in shops and compliance with all safety regulations and programs.
Maintain good customer relations through communication and continual contact; develop quality control procedures and repair processes to ensure the highest quality of customer service is provided.
Work with customers to determine source of problems and write work orders.
Initiate and respond to communication with other departments and customers in a timely manner to optimize customer satisfaction.
Coordinate all department labor needs as requested by internal and external customers.
Communicate with customers concerning service activities including reviewing jobs explaining invoices and identifying need for future repairs and making maintenance recommendations.
Verify customer credit and payment requirements prior to initiating work orders.
Handle and process cash on delivery (C.O.D.) payments within standard guidelines.
Monitor department work in progress to ensure jobs are completed on time and to the highest quality standards.
Monitor manage and address issues relating to expense hours quality of workmanship redo rate and overall shop and/or field service performance.
Oversee work order closing process using CAT DBS programs. Review work orders for accuracy and completeness and the appropriateness of parts and labor.
Ensure all timecards and other service-related paperwork is completed accurately and in a timely manner.
Oversee the inventory and maintenance of department tools equipment and supplies.
Keep current on service repair and modification procedures for all brands and models of products assigned to the department.
Conduct safety meetings accident investigations and train department personnel on safe work procedures.
Recruitment and selection of service personnel. Monitor shop and/or field personnel performance on an on-going basis; conduct annual performance reviews.
Monitor and maintain department equipment and vehicles in good working order.
Operate company or personal vehicle as needed to visit branch locations or customers.
QUALIFICATIONS
Associates Degree from a fully accredited college or vocational/technical school in Diesel Technology or closely related field; and a minimum of five years of directly related experience in heavy equipment and/or power generation service; or an equivalent combination of education and work experience. The ability to travel on a national basis up to 25% of the time.
CERTIFICATES LICENSES REGISTRATIONS
Maintain a valid drivers license and satisfactory driving record.
#INDjobs
Peterson Power Systems Inc. is committed to equal employment opportunity and affirmative action. Minorities females veterans and individuals with disabilities are encouraged to apply. A drug screen and background check is required.Required Experience:
Manager
Key Skills
- Business
- Patient Care
- Compliance
- Facility
- Emergency
- Accounting
- HVAC
- Daily Operations
- Direct Supervision
- Professional Development
- Service Management
- Service Operations
- Service Quality
- Payroll
- Service Technician
About Company
Peterson Cat is a trusted seller and service provider of Cat equipment and parts. New and used machines are available to buy or rent. Learn more about Peterson's offerings.
