SUMMARY The Digital Workplace Engineer delivers technical support and engineering for Sunwest Banks digital workplace environment focusing on endpoint management user experience SharePoint patching and updates. This role supports the transition from legacy desktop support to a modern user-centric digital workplace driving continuous improvement and operational excellence. ESSENTIAL DUTIES AND RESPONSIBILITIES Provide technical support for endpoints (Windows Mac mobile) and resolve user issues via ticketing systems (Ivanti Jira etc.) Support onboarding/offboarding user access and lifecycle management for internal applications and platforms. Engineer deploy and maintain digital workplace solutions including SharePoint Teams and Intune MDM/Autopilot Assist with patching updates and compliance for all endpoints. Document procedures resolutions and best practices for digital workplace operations. Collaborate with IT InfoSec and business teams to optimize user experience and service delivery. Participate in cost-saving initiatives vendor management and contract reviews as needed Ensure adherence to IT policies audit requirements and regulatory compliance (SOX GLBA BSA/AML etc.). Contribute to process improvement and modernization of digital workplace tools and workflows.
ADDITIONAL RESPONSIBILITIES Demonstrate professionalism teamwork and high-quality work. Attend required training and maintain compliance awareness. Adhere to company policies safety regulations and all applicable laws. Attends training and maintains a basic knowledge of procedures to ensure compliance with laws and regulations governing financial institutions as they apply to your position and job responsibilities with an emphasis on the BSA/AML/CIP Consumer Privacy Regulation CC Information Security Bank Protection Act FACT-Identity Theft Information Technology and GLBA. Additional duties as assigned as it relates to the position
SUPERVISORY RESPONSIBILITIES This position does not have supervisory responsibilities
MINIMUM QUALIFICATIONS 2 years of experience in IT support endpoint engineering or digital workplace environments. Familiarity with Microsoft 365 SharePoint Teams Intune and modern endpoint management. Ability to manage multiple tasks and projects in a fast-paced environment. Strong communication organization and problem-solving skills.
COMPETENCIES: Adaptability Initiative Innovation Professionalism Results Orientation
PHYSICAL DEMANDS: In general the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to allow differently-abled individuals to perform the essential functions of the job. Standing walking and squatting less than fifty percent of the work shift Required to lift move and carry up to 40 pounds Ability to read count and write to accurately complete all documentation and reports Must be able to see hear and speak in order to communicate with employees and other customers Specific vision abilities include close vision distance vision peripheral vision depth perception and ability to adjust focus Manual dexterity required using hands to finger; handle feel and type; reach with hands and arms
WORK ENVIRONMENT: In general the following conditions of the work environment are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to allow differently-abled individuals to perform the essential functions of the job within the environment. The work space is clean orderly properly lighted and ventilated with the proper safety compliance Noise levels are considered moderate Sunwest Bank Is an Equal Opportunity Employer Sunwest Bank works with staff members and customers without regard to race ancestry national origin sex marital status age religion medical condition handicap disability or veteran status and to assist the Bank in maintaining its Affirmative Action Program. Compliance with Bank Secrecy Act laws and regulations is considered an extremely serious matter and it is intended that Sunwest Bank through the purposeful efforts of its employees and officers are expected to make every resolute attempt to conform to its Bank Secrecy Act Program and Procedures. Failure to comply will be reflected in their performance review as well as in any bonus compensation programs in which they may participate. Attend and complete all required classroom computer-based web-based and seminar training. It is the individual responsibility of every employee to maintain a current awareness and understanding of and to fully comply with Sunwest Banks Code of Ethics and Conduct. Each employee is also expected to maintain an awareness of the laws regulations internal policies and procedures that are appropriate for his/her position
|
SUMMARYThe Digital Workplace Engineer delivers technical support and engineering for Sunwest Banks digital workplaceenvironment focusing on endpoint management user experience SharePoint patching and updates. This rolesupports the transition from legacy desktop support to a modern user-centric digit...
SUMMARY The Digital Workplace Engineer delivers technical support and engineering for Sunwest Banks digital workplace environment focusing on endpoint management user experience SharePoint patching and updates. This role supports the transition from legacy desktop support to a modern user-centric digital workplace driving continuous improvement and operational excellence. ESSENTIAL DUTIES AND RESPONSIBILITIES Provide technical support for endpoints (Windows Mac mobile) and resolve user issues via ticketing systems (Ivanti Jira etc.) Support onboarding/offboarding user access and lifecycle management for internal applications and platforms. Engineer deploy and maintain digital workplace solutions including SharePoint Teams and Intune MDM/Autopilot Assist with patching updates and compliance for all endpoints. Document procedures resolutions and best practices for digital workplace operations. Collaborate with IT InfoSec and business teams to optimize user experience and service delivery. Participate in cost-saving initiatives vendor management and contract reviews as needed Ensure adherence to IT policies audit requirements and regulatory compliance (SOX GLBA BSA/AML etc.). Contribute to process improvement and modernization of digital workplace tools and workflows.
ADDITIONAL RESPONSIBILITIES Demonstrate professionalism teamwork and high-quality work. Attend required training and maintain compliance awareness. Adhere to company policies safety regulations and all applicable laws. Attends training and maintains a basic knowledge of procedures to ensure compliance with laws and regulations governing financial institutions as they apply to your position and job responsibilities with an emphasis on the BSA/AML/CIP Consumer Privacy Regulation CC Information Security Bank Protection Act FACT-Identity Theft Information Technology and GLBA. Additional duties as assigned as it relates to the position
SUPERVISORY RESPONSIBILITIES This position does not have supervisory responsibilities
MINIMUM QUALIFICATIONS 2 years of experience in IT support endpoint engineering or digital workplace environments. Familiarity with Microsoft 365 SharePoint Teams Intune and modern endpoint management. Ability to manage multiple tasks and projects in a fast-paced environment. Strong communication organization and problem-solving skills.
COMPETENCIES: Adaptability Initiative Innovation Professionalism Results Orientation
PHYSICAL DEMANDS: In general the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to allow differently-abled individuals to perform the essential functions of the job. Standing walking and squatting less than fifty percent of the work shift Required to lift move and carry up to 40 pounds Ability to read count and write to accurately complete all documentation and reports Must be able to see hear and speak in order to communicate with employees and other customers Specific vision abilities include close vision distance vision peripheral vision depth perception and ability to adjust focus Manual dexterity required using hands to finger; handle feel and type; reach with hands and arms
WORK ENVIRONMENT: In general the following conditions of the work environment are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to allow differently-abled individuals to perform the essential functions of the job within the environment. The work space is clean orderly properly lighted and ventilated with the proper safety compliance Noise levels are considered moderate Sunwest Bank Is an Equal Opportunity Employer Sunwest Bank works with staff members and customers without regard to race ancestry national origin sex marital status age religion medical condition handicap disability or veteran status and to assist the Bank in maintaining its Affirmative Action Program. Compliance with Bank Secrecy Act laws and regulations is considered an extremely serious matter and it is intended that Sunwest Bank through the purposeful efforts of its employees and officers are expected to make every resolute attempt to conform to its Bank Secrecy Act Program and Procedures. Failure to comply will be reflected in their performance review as well as in any bonus compensation programs in which they may participate. Attend and complete all required classroom computer-based web-based and seminar training. It is the individual responsibility of every employee to maintain a current awareness and understanding of and to fully comply with Sunwest Banks Code of Ethics and Conduct. Each employee is also expected to maintain an awareness of the laws regulations internal policies and procedures that are appropriate for his/her position
|
View more
View less