Head of UKI & LATAM Customer Success

Supermetrics is on a mission to help marketers turn data into impact. As we continue scaling globally were looking for a Head of UKI & LATAM Customer Success to lead and elevate our regional teams through the next stage of growth.

Based in our Dublin hub youll lead a skilled team of 68 Customer Success Managers supporting customers across the UKI Southern Europe and LATAM markets from fast-growing brands to global enterprises. Youll play a defining role in translating global strategy into local success ensuring every customer feels both understood and unstoppable.

This is a true leadership opportunity not a player-coach role. Were looking for an experienced people-first leader who thrives on developing others bringing clarity to complexity and creating regional strategies that drive measurable impact.

In this role you will

• Manage inspire and develop CSMs across UKI Southern Europe and LATAM creating a culture of ownership accountability and continuous growth.
• Coach through context not control. Help your team think strategically prioritize what matters and connect their work to business outcomes.
• Own regional performance (GRR NRR adoption health) and turn insights into clear actionable plans.
• Translate global strategy into local resonance ensuring our playbooks onboarding and renewal motions succeed within each unique market.
• Collaborate across functions with Sales Product Marketing and Support to deliver seamless customer-led experiences.
• Act as a cultural anchor for our Dublin office promoting collaboration and alignment across international teams.
• Partner closely with the Director of International CS to scale processes lead capability and evolve how Customer Success operates globally.
• Be a multiplier. Grow future leaders not just stronger CSMs.

This position is for you if you have

• 7 years in B2B SaaS Customer Success including 3 years leading people (senior CSMs or team leads).
• Experience in building or transforming regional CS teams within a scaling high-growth environment.
• Solid understanding of the SaaS or MarTech landscape and how to connect customer value to business growth.
• Experience operating across regions and cultures within UKI LATAM or Southern Europe.
• An experienced coach and mentor who balances empathy with accountability and develops people through trust and clarity.
• A builders mindset. You thrive in environments that need structure process and creative problem-solving.
• Effective communication and executive presence; you can influence across all levels from CSMs to senior leadership.
• Spanish French or Portuguese language skills are a major plus. Highly valued given the regions youll lead but not required.

Why Join Us

• Join Supermetrics at a pivotal inflection point where Customer Success is evolving from great to world-class.
• Lead a skilled motivated team with direct influence on our most strategic customers.
• Work with a global CS leadership team that values authenticity mentorship and impact.
• Be part of a company that believes how we grow matters just as much as how fast we grow.

Benefits we offer

• Competitive compensation package including equity
• Great work equipment and home office allowance for those working in our fully remote locations
• Health care benefit and leisure time insurance
• Sports and wellbeing allowance

Benefits may vary depending on location.

Hear why our team likes it here at #LI-FullTime #LI-MiddleToSeniorLevel

Supermetrics is committed to providing a welcoming and inclusive workplace for all. We believe that a diverse workforce is a strong workforce and we are dedicated to creating an environment where everyone feels valued and respected.

If you require any reasonable accommodations during the application or interview process please do not hesitate to let us know. You can reach us at All requests for accommodation will be kept confidential.

Required Experience:

Director