Senior Localization Quality Manager (On-site)

About Translated

Translated is a leading company in AI-enabled translation services. We are on a mission to allow everyone to understand and be understood in their own language.

Our success stems from a unique blend of the worlds #1 adaptive neural machine translation technology (IDC MarketScape 2022) the largest network of vetted native-speaking professional translators and top-ranked AI-enabled text audio and video translation tools (Gartner 2022).

By leveraging a seamless symbiosis of artificial intelligence and human creativity we design custom localization projects that were previously unthinkable helping more than 280000 clients grow their businesses worldwide.

We are looking for a Senior Localization Quality Manager

We are seeking a Senior Quality Manager for our Enterprise clients who will drive quality initiatives for both human and machine translation workflows work with translators and directly with our top clients in the digital space.

We are offering an in-house position at our Headquarters in Rome.

As Senior Quality Manager you will be responsible for defining and managing all quality-related activities for one or more clients ensuring the highest level of quality in deliverables. This includes defining quality requirements for human and MT output training and monitoring linguists defining and executing machine translation engine quality improvement activities reporting on quality internally and to clients as well as handling quality feedback and escalations from the client. QMs work closely with Community Managers (CMs) to recruit the best resources and negotiate rates as well as with Data Scientists to report on and improve MT engine behaviour. They may also collaborate with the HQM to improve efficiency quality at scale for all clients and profitability for the company as well as creating new and innovative processes to leverage AI and technology to measure both human and machine translation quality. A significant aspect of your role will involve utilizing a data-driven approach to define strategies and activities aimed at improving quality.

• Define quality requirements and frameworks for assigned clients both for human and MT workflows.
• Develop client or service-specific training and testing programs. Collaborate with CMs to recruit the best resources and negotiate rates. Carry out hands-on training and individual performance improvement plans to help freelancers in our pool reach the required quality standards on any given project.
• Manage linguistic assets for clients including machine translation translation memory glossaries and style guides.
• Oversee teams of linguists Language Experts and Language Leads for assigned clients monitoring and improving linguists performance to ensure consistent high-quality outcomes.
• Analyze quality by employing a data-driven approach to define and measure quality metrics leading to actionable insights for continuous improvement.
• Serve as the primary QM point of contact with clients attending meetings and presenting quality data and improvement plans during business reviews.
• Collaborate with other departments (PgM PjM AM) to ensure a seamless and efficient workflow between teams for assigned clients.
• (Optionally) Manage a team of Quality Managers ensuring alignment with team goals and professional growth.

Requirements

• 5 years experience in the localization industry with a focus on Quality Management.
• Excellent knowledge of English and preferably another language.
• Excellent computer and web skills required.
• Proven experience with and understanding of both human and machine translation quality best practices.
• Proven analytical skills with the ability to define improvement plans based on data analysis.
• Excellent interpersonal and communication skills.
• Excellent fluid intelligence and high work ethic.
• Preferred experience in teaching or training.
• Preferred working experience or University studies in business management or translation.
• Preferred experience in people management.

Headquarter (Rome - Italy)

Translated is hosted at Pi Campus a working environment immersed in nature where 5 luxury villas have been converted into functional offices to foster talent growth. Pi Campus is also a venture firm created by Translated to reinvest part of its profits into promising AI startups.

Benefits and Perks

At Translated we see our people as athletes and Pi Campus as the place where they can reach their full potential. This vibrant environment fosters talent aggregation and continuous growth of mind body and spirit.

We nurture and support the teams personal and professional development every day through growth-oriented initiatives like personalized learning paths and networking events with industry leaders health-oriented initiatives like massages sauna and workouts in our gym and swimming pool as well as relaxation rooms open meeting rooms a cafeteria and fully equipped kitchens in every case of need every team member has access to psychological legal and financial support.

Learn more about our company: Statement

At Translated we proudly embrace and celebrate each individuals unique qualities to our team regardless of race sexual orientation gender identity or any other differences. We recognize that these diverse perspectives empower us to overcome challenges foster innovation and drive excellence. As an inclusive and equal-opportunity employer we are committed to cultivating an environment where everyone feels welcome valued and supported to achieve their full potential.