Front Office Supervisor

Family Medicine at South Waterfront is a community-based clinic offering primary care and specialty services for all types of patients. We treat everyone--babies children adolescents adults (including moms-to-be) and seniors. Our services include prenatal care (including deliveries) womens reproductive health behavioral health care and counseling trans-gendercare pediatric care travel immunizations podiatry and foot care clinics sports medicine Osteopathic Manipulative Treatment (OMT) Office Based Medication Assisted treatment (OBAT) acupuncture minor procedures and health maintenance with preventive care. Between 175 and 275 patients are seen daily by our 40 plus providers assisted by 60 plus staff members.

The Front Office Supervisor at Family Medicine at South Waterfront provides leadership expert guidance andoversight for PAS Trainees Specialists and Resource Specialists consistentwith operational requirements andcustomer service philosophy of OHSU and the Department of Family Medicine. Provides input and guidance for process improvementand customer satisfaction. Overall responsible for directing and coordinating the dailyfunctions and duties of the front office patient/clinician flow compliance with regulatory requirements ensuring education and training is up to date HR management scheduling (daily weekly and monthly)quality projects safety for staff patients and visitors and attending meetings. Provides back up support forclinical staff including support for clinical support staff and providers

• Supervises front office staff and provides daily guidance in problem solving. Monitors successful completion of competencies makes recommendations for salary increases approved and assigns and PAS work. Works as back up for all front office and clinical staff and its functions. Works in concert with Practice Manager to recruit train and counsel employees develop work plans participate in discipline up to and including dismissal. Participates in evaluations and setting long and short term goals for front office staff. Enters and monitors staff schedules inKronos timekeeping. Encourages a cohesive team approach to the day-to-day operations. Leads by example. Provides ongoing feedback to staff.

• Monitors Clinical Operations: Investigates clinic scheduling errors patientvolume and flow unkept appointments and reschedules clinicians time utilization recommending changes as needed. Recommends and implements operational changes as needed.

• Personnel management: Creates and maintains the monthly weekly anddaily staffing schedules taking into account clinician variance and employeevacation and sick time; ensures all staff are up to date with training; hiresdisciplines and terminates staff in concert with Practice Manager;completes employee evaluations (probationary and annual); responds togrievances; creates and updates job descriptions; promotes staffdevelopment.

• Supervises Managed Care Coordinators (PAS Resource Specialists).Participates in setting goals and maintaining standards. Assists inmaintaining and coordinating referral and authorization services. Makessure that the FTE supports the number of referrals processed.

• Meetings/Collaboration: Attends participates and leads meetings includingbut not limited to: back/front office meeting all team quality improvementlabor management lean and others as directed by the Practice Manager.

• Collaborates with the Practice Manager and other members of the leadershipteam.

• Provides support for front office and clinical needs

• Associates Degree or equivalent education and experience.
• Two years front line clerical experience in clinical setting with previous lead/supervisory experience
• Experience in managed care billing scheduling and HR. Previous lead experience.

Job Related KnowledgeSkills and Abilities(Competencies):

• Electronic medical records scheduling Microsoft Office Suite HR
• hiring training discipline termination budget management exceptional customer service skills multi-line phone system medical insurance
• managed care medical terminology.
• Must be able to perform the essential functions of the position with or without accommodation

• Bachelors Degree.
• Two years management experience scheduling EMR billing/coding.

Clinic hours: Monday - Friday 7:00am - 8:00pm and Saturday 9:00am - 1:00pm. Available to work Monday - Friday on flexible schedules - some Saturdays.

Exposure to ill patients.

Benefits:

• Healthcare Options - Covered 100% for full-time employees and 88% for dependents and $25K of term life insurance provided at no cost to the employee
  
• Two separate above market pension plans to choose from
  
• Vacation- up to 200 hours per year depending on length of service
  
• Sick Leave- up to 96 hours per year
  
• 8 paid holidays per year
  
• Substantial Tri-met and C-Tran discounts
  
• Additional Programs including: Tuition Reimbursement and Employee Assistance Program (EAP)